Custom Template

Hello List,

I’m new to RT and am currently stuck. I’m creating a custom AutoReply
template that needs to access a mysql db on another machine. I read that RT
uses Text::Template so I am allowed to embed perl code in it. Since I’m a
newbiem I didn’t want to delve with scrips yet. Here is my template:

----START----

Hello,

Thank you for …blah…blah…

{
use DBI;
$dbh=DBI->connect(“DBI:mysql:db_name:1.2.3.4”,“user”,“pass”,RaiseError => 1});
$sth1 = $dbh->prepare (qq{Select id from transac where email =
"($Transaction->CreatorObj->EmailAddress)"});
$sth1->execute();
$userid = $sth1->fetchrow_array ();
"$userid";
}

—END—

When I send an email, it responds back with the correct SUbject and all but
the body is blank. I’ve been trying to solve this since this morning to no
avail. If anyone can point me the correct resource, I would really appreciate
it. Thanks.

Rey

Hello List,

I’m new to RT and am currently stuck. I’m creating a custom AutoReply
template that needs to access a mysql db on another machine. I read that RT
uses Text::Template so I am allowed to embed perl code in it. Since I’m a
newbiem I didn’t want to delve with scrips yet. Here is my template:

----START----
Subject: AutoReply: {$Ticket->Subject}

Hello,

Thank you for …blah…blah…

{
use DBI;
$dbh=DBI->connect(“DBI:mysql:db_name:1.2.3.4”,“user”,“pass”,RaiseError => 1});
$sth1 = $dbh->prepare (qq{Select id from transac where email =
"($Transaction->CreatorObj->EmailAddress)"});
$sth1->execute();
$userid = $sth1->fetchrow_array ();
"$userid";
}
IMHO code should look like(untested):
{
use DBI;
my $dbh = DBI->connect(“DBI:mysql:db_name:1.2.3.4”,“user”,“pass”,RaiseError
=> 1});
my $sth = $dbh->prepare (“Select id from transac where email = ?”);
$sth->execute( $Transaction->CreatorObj->EmailAddress );
my ($userid) = $sth->fetchrow_array();
"$userid";
}

—END—

When I send an email, it responds back with the correct SUbject and all but
the body is blank. I’ve been trying to solve this since this morning to no
avail. If anyone can point me the correct resource, I would really appreciate
it. Thanks.
Start from RT log, see http://wiki.bestpractical.com/?Debug

Rey


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.

Thanks so much Ruslan! You are correct: I forgot the fact that RT uses
"strict". It works now.

Its been a privilege to be advised by a Perl master!

Thanks again.On Wednesday 05 October 2005 19:52, Ruslan Zakirov wrote:

On 10/6/05, Rey Paderna rpaderna@valueclick.com wrote:

Hello List,

I’m new to RT and am currently stuck. I’m creating a custom AutoReply
template that needs to access a mysql db on another machine. I read that
RT uses Text::Template so I am allowed to embed perl code in it. Since
I’m a newbiem I didn’t want to delve with scrips yet. Here is my
template:

----START----
Subject: AutoReply: {$Ticket->Subject}

Hello,

Thank you for …blah…blah…

{
use DBI;
$dbh=DBI->connect(“DBI:mysql:db_name:1.2.3.4”,“user”,“pass”,RaiseError =>
1}); $sth1 = $dbh->prepare (qq{Select id from transac where email =
"($Transaction->CreatorObj->EmailAddress)"});
$sth1->execute();
$userid = $sth1->fetchrow_array ();
"$userid";
}

IMHO code should look like(untested):
{
use DBI;
my $dbh =
DBI->connect(“DBI:mysql:db_name:1.2.3.4”,“user”,“pass”,RaiseError => 1});
my $sth = $dbh->prepare (“Select id from transac where email = ?”);
$sth->execute( $Transaction->CreatorObj->EmailAddress );
my ($userid) = $sth->fetchrow_array();
"$userid";
}

—END—

When I send an email, it responds back with the correct SUbject and all
but the body is blank. I’ve been trying to solve this since this morning
to no avail. If anyone can point me the correct resource, I would really
appreciate it. Thanks.

Start from RT log, see http://wiki.bestpractical.com/?Debug

Rey


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com


Best regards, Ruslan.

Rey Paderna
Hi-Speed Media, Inc.
a ValueClick Company
818.575.4738