Custom template

I made a queue specific copy of the Global NewTicket template, but
added this line:
CC: foo@bar.com, baz@bar.com

How can I fire this template off using a queue-specific scrip? This
did not work:
Condition: On Create
Action: User Defined
Template: NewTicketHR
Stage: TransactionCreate

I set the Custom condition to:
1;

Suggestions?
Phil Lawrence

Phil Lawrence wrote:

I made a queue specific copy of the Global NewTicket template, but
added this line:
CC: foo@bar.com, baz@bar.com

How can I fire this template off using a queue-specific scrip? This
did not work:
Condition: On Create
Action: User Defined
Template: NewTicketHR
Stage: TransactionCreate

In order to send e-mail, the action must be a “notify” or "autoreply"
action. Or you have to call the Notify or Autoreply subroutines in your
custom code (which I’ve never really figured out how to do).

Rick R.

Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099