Custom template

I made a queue specific copy of the Global NewTicket template, but
added this line:
CC: foo@bar.com, baz@bar.com

How can I fire this template off using a queue-specific scrip? This
did not work:
Condition: On Create
Action: User Defined
Template: NewTicketHR
Stage: TransactionCreate

I set the Custom condition to:
1;

Suggestions?
Phil Lawrence

Phil Lawrence wrote:

I made a queue specific copy of the Global NewTicket template, but
added this line:
CC: foo@bar.com, baz@bar.com

How can I fire this template off using a queue-specific scrip? This
did not work:
Condition: On Create
Action: User Defined
Template: NewTicketHR
Stage: TransactionCreate

In order to send e-mail, the action must be a “notify” or “autoreply”
action. Or you have to call the Notify or Autoreply subroutines in your
custom code (which I’ve never really figured out how to do).

Rick R.

Rick Russell
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