Hi! Trying to play around with this cronjob.
This currently works in my RT 4.4.3 if I create a reminder. It sends an email reminder when the reminder is due.
0 6 * * * root /opt/rt4/bin/rt-crontool
–search-arg ‘Type = “reminder” and (Status = “open” or Status = “new”)’
–template ‘Reminder due soon’
My question is, is it possible to modify only this line
–search-arg ‘Type = “reminder” and (Status = “open” or Status = “new”)’ \
And make it search not only in reminders, but within tickets in general, so that the reminder would work for tickets due dates also, not just reminders.
Trying to make it work so that every ticket would have a reminder on it’s due date, which would be sent to the owner of the ticket. Without having to create a reminder.