Is it possible to create a custom scrip that will check when a ticket is
submitted by 4 specific users for CCs and if a specific CC is not on
that ticket they created to add the CC to the ticket?
Team Lead of Unix Systems and Technologies
Red Hat Certified Engineer
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831