I am looking to write a custom scrip that will send an email to my firstname.lastname@example.org:email@example.com email address, if the subject line has [–Maintenance–] somewhere in it, to let them know when the scheduled maintenance will be performed. It can be based on “create ticket” since I can include all the maintenance details in the initial email that goes to the queue.
Any help appreciated, or pointers to documentation. I’m a newb and still reading through RT Essentials and the online User Manual. Rockin product, love it! You can make an easier to use help desk from an end user perspective. Very nice way for the IT dept to not only show accountability, but to have all the work in queue, so nothing gets missed, digest reports to managers, website change approval processes, the list goes on. Having a lot of fun setting it up.
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email