Custom Scrip question

I am looking to write a custom scrip that will send an email to my allusers@domain.commailto:allusers@domain.com email address, if the subject line has [–Maintenance–] somewhere in it, to let them know when the scheduled maintenance will be performed. It can be based on “create ticket” since I can include all the maintenance details in the initial email that goes to the queue.

Any help appreciated, or pointers to documentation. I’m a newb and still reading through RT Essentials and the online User Manual. Rockin product, love it! You can make an easier to use help desk from an end user perspective. Very nice way for the IT dept to not only show accountability, but to have all the work in queue, so nothing gets missed, digest reports to managers, website change approval processes, the list goes on. Having a lot of fun setting it up.

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I am looking to write a custom scrip that will send an email to my [1]allusers@domain.com
email address, if the subject line has [–Maintenance–] somewhere in it, to let them know
when the scheduled maintenance will be performed. It can be based on “create ticket” since I
can include all the maintenance details in the initial email that goes to the queue.

I suspect you want my reply to Kurt Engle from earlier today where I
talk about using a custom template to set up To:

You also sound like you want a custom condition that checks if the
Type is Create and then checks the subject

-kevin

I don’t have any Perl scripting skills, but I have had to, of course make changes to some Perl scripts in the past, just have not created anything from scratch. Is that what it will take to accomplish this?From: Kevin Falcone [mailto:falcone@bestpractical.com]
Sent: Friday, December 10, 2010 9:02 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Scrip question

I am looking to write a custom scrip that will send an email to my [1]allusers@domain.com
email address, if the subject line has [–Maintenance–] somewhere in it, to let them know
when the scheduled maintenance will be performed. It can be based on “create ticket” since I
can include all the maintenance details in the initial email that goes to the queue.

I suspect you want my reply to Kurt Engle from earlier today where I talk about using a custom template to set up To:

You also sound like you want a custom condition that checks if the Type is Create and then checks the subject

-kevin

Any help appreciated, or pointers to documentation. I’m a newb and still reading through RT
Essentials and the online User Manual. Rockin product, love it! You can make an easier to
use help desk from an end user perspective. Very nice way for the IT dept to not only show
accountability, but to have all the work in queue, so nothing gets missed, digest reports to
managers, website change approval processes, the list goes on. Having a lot of fun setting it
up.

This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email

I don’t have any Perl scripting skills, but I have had to, of course make changes to some Perl scripts in the past, just have not created anything from scratch. Is that what it will take to accomplish this?

What you’ve described will require at least some programming.
All of the relevant pieces have come up in the list archives or should
be available on the wiki, it is just a matter of putting them together

-kevin