Hi to all,
I want to know if someone have a scrip that make a ticket get the priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can give
me a scrip for this.
Thanks
using RT 3.8.5
Hi to all,
I want to know if someone have a scrip that make a ticket get the priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can give
me a scrip for this.
You have to create a scrip “On queue change”, in this scrip, get the new
queue
something like this:
my $queue_id = $self->TransactionObj->NewValue;
my $queue = RT::Queue->new( $RT::SystemUser );
$queue->Load($queue_id);
get values for duedate and priority:
$queue->DefaultDueIn;
$queue->InitialPriority;
use those values to set them on the ticket:
Priority
$self->TicketObj->SetPriority($queue->InitialPriority);
Due Date
my $due_date = RT::Date->new($RT::SystemUser);
$due_date->Set(Format => ‘ISO’, Value => $self->TicketObj->Due);
$due_date->AddDays($queue->InitialPriority);
$self->TicketObj->SetDue($due_date->ISO);
Thanks, I will try to generate,On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour elacour@easter-eggs.comwrote:
On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
Hi to all,
I want to know if someone have a scrip that make a ticket get the
priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can
give
me a scrip for this.
You have to create a scrip “On queue change”, in this scrip, get the new
queue
something like this:
my $queue_id = $self->TransactionObj->NewValue;
my $queue = RT::Queue->new( $RT::SystemUser );
$queue->Load($queue_id);
get values for duedate and priority:
$queue->DefaultDueIn;
$queue->InitialPriority;
use those values to set them on the ticket:
Priority
$self->TicketObj->SetPriority($queue->InitialPriority);
Due Date
my $due_date = RT::Date->new($RT::SystemUser);
$due_date->Set(Format => ‘ISO’, Value => $self->TicketObj->Due);
$due_date->AddDays($queue->InitialPriority);
$self->TicketObj->SetDue($due_date->ISO);
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I can’t get this to work. Coould you give me a hand?
thanksOn Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour elacour@easter-eggs.comwrote:
On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
Hi to all,
I want to know if someone have a scrip that make a ticket get the
priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can
give
me a scrip for this.
You have to create a scrip “On queue change”, in this scrip, get the new
queue
something like this:
my $queue_id = $self->TransactionObj->NewValue;
my $queue = RT::Queue->new( $RT::SystemUser );
$queue->Load($queue_id);
get values for duedate and priority:
$queue->DefaultDueIn;
$queue->InitialPriority;
use those values to set them on the ticket:
Priority
$self->TicketObj->SetPriority($queue->InitialPriority);
Due Date
my $due_date = RT::Date->new($RT::SystemUser);
$due_date->Set(Format => ‘ISO’, Value => $self->TicketObj->Due);
$due_date->AddDays($queue->InitialPriority);
$self->TicketObj->SetDue($due_date->ISO);
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com