Oh I see!
So, a single-member custom role can only be configured per-ticket. I had
hoped for something more “permanent”, like the case with multi-member
custom roles. It could be done with a script however, I think?
Thank you Shawn for your reply, it has been enlightening!
On a related note: how do you delete a custom role? I do not find
anything in the UI (besides the ability to disable it), it doesn’t even
appear in the shredder ‘object’ plugin.
CrisOn 05/05/2016 23:20, Shawn Moore wrote:
On 2016年5月5日 at 4:45:55, Guadagnino Cristiano (email@example.com) wrote:
I am trying to use the new “custom role” functionality in RT 4.4, but
I’m not sure I understand how it works.
I created the new “GroupManager” role and I assigned some queue
privileges to it.
The problem is: how am I supposed to assign the role to a user?
You’ll first have to pick which queues the GroupManager role should be applied to, just like you do for custom fields. Admin -> Custom Roles -> GroupManager -> “Applies to” lets you select the queues.
Then, when you’re creating or updating tickets in that queue, you’ll see GroupMember alongside other People fields. It’ll be next to either AdminCc/Cc/Requestor if it’s a multi-member role, or in this case, since it sounds like a single-member role, alongside Owner.
If it’s a multi-member role, you can also add members on the queue level by going to Admin -> Queues -> (select your queue) -> Watchers, just like you can for Cc and AdminCc.
Thank you in advance
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
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