Custom Role in script

RT Users
1

Hi all, I’m trying to use custom role in a script, but i’m unable to get value to insert in another field.

Exactly, i’m trying to get “ProjectManager” Custom Role (single user) and Set Owner with the same user

my $pm = $self->TicketObj->CustomRole.{‘ProjectManager’};
my ($status, $msg) = $self->TicketObj->SetOwner($pm);

but does’nt work. Any idea?
Thanks

2

Assuming your users have email addresses you can use the following:

my $custom_role = RT::CustomRole->new( $self->TicketObj->CurrentUser );
my ( $ret, $msg ) = $custom_role->Load( 'ProjectManager' );
RT::Logger->error ( "Could not load custom role 'PM' : $msg" ) unless $ret;

my $user = $self->TicketObj->RoleAddresses(  $custom_role->GroupType );
3

Working perfectly, the code get the email address, then I can insert as Owner.
Thanks a lot!