Hi forum! We’re looking at changing our ticketing system, and I’m trying to figure out from the documentation if it is possible to have non-priv. users in the self service page/view, when creating a new ticket, be able to select from predefined ticket “templates”, like different categories that ask them to provide various types of information.
For example, user logs in and can select from “Firewall Request”, “New Account”, “Other” and then if they choose firewall, they’ll see custom fields that they can fill in like Source, Destination, etc., plus room for comments and all that.
Is this possible? Thanks for your time!