I’m attempting to do a small amount of customisation on RT 2.0.2…
I must admit I don’t know how HTML::Mason works, so its probably
something I’m not doing to satisfy it. I’m attempting to get a
custom message to show up just below the login prompt. So I’ve modified
Elements/Login to contain the message I want to display. Simple enough,
one might think… Not so. Does anyone know how to actually make
changes like this known to HTML::Mason? I presume it loads these
bits and pieces into memory or something like that for performance
or some such, yet restarting Apache yields no answers there, either.
Can someone point me in the direction of what silly thing I’m
overlooking here?
Anyone else have timezone issues ? I’ve set the Timezone to be
Europe/London, the same as the unix box it runs on, the unix box gives
the right time, but RT seems to be working in GMT and is 1 hour behind.
Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
that before I upgraded too …
Like many products, RT’s internal time is GMT. If there are places where
GMT is showing through, they should probably get dealt with ;)On Tue, Jul 24, 2001 at 10:44:06AM +0100, Simon Woodward wrote:
Hi All,
Anyone else have timezone issues ? I’ve set the Timezone to be
Europe/London, the same as the unix box it runs on, the unix box gives
the right time, but RT seems to be working in GMT and is 1 hour behind.
Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
that before I upgraded too …
I think co-ordinating 1000 prima donnas living all over the world will be as
easy as herding cats…" – Andy Tanenbaum on the linux development model, 1992
Anyone else have timezone issues ? I’ve set the Timezone to be
Europe/London, the same as the unix box it runs on, the unix box gives
the right time, but RT seems to be working in GMT and is 1 hour behind.
Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
that before I upgraded too …
Any ideas ?
Did You restart the web service after changing timezone info in config.pm ?
H.
Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com
About the �Timezone� in the RT, is very strange, because
when I create a Ticket. In the information about the ticket, the
creation date is correct.
But, when I get it by code, the date is incorrect. It�s
returning a value with a difference about 3 hours.
There is some task that can I do to solve it? In the
code or in the configuration?
What’s the value of $Timezone in your etc/RT_SiteConfig.pm?
Internally, RT stores dates in GMT and then uses the value of $Timezone
to convert them for the user. You might be running into a case where RT
isn’t doing the conversion.
Not so. Does anyone know how to actually make