Custom form for new ticket creation

RT Users
1

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I’d like to create a custom form for ticket creation in a particular form. I’m
looking for suggestions on the optimal way of doing this. I’d like it to be
almost an interview process, displaying the custom fields with some dialog for
each to assist in choosing the the custom fields’ values.

I was thinking of simply copying the Tickets/Create.html into
local/html/Queue-Create.html and modifying it appropriately, hardcoding the
Queue, etc.

Andy Harrison
Great Works Internet
System Operations
(full headers for details)

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2

Andy Harrison wrote:

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I’d like to create a custom form for ticket creation in a particular form. I’m
looking for suggestions on the optimal way of doing this. I’d like it to be
almost an interview process, displaying the custom fields with some dialog for
each to assist in choosing the the custom fields’ values.

I was thinking of simply copying the Tickets/Create.html into
local/html/Queue-Create.html and modifying it appropriately, hardcoding the
Queue, etc.
Also look at /SelfService/*
It’s very good small example.