Custom fields: pull info from a database?

Is it possible to have a Custom Field populated by info from a database or
something along those lines? I’d like to be able to define it as a
dropdown box that the user can pick an item from, but am not finding any
docs on how to go about this… figured I’d ask before going to read the
source. :slight_smile:

Thanks for any pointers!

| nate carlson | natecars@natecarlson.com | http://www.natecarlson.com |
| depriving some poor village of its idiot since 1981 |

That is a feature of RT 3.8. I will be looking to back-port
it into 3.6. Not sure how soon though…

-ToddOn Thu, May 18, 2006 at 02:31:25PM -0500, Nate Carlson wrote:

Is it possible to have a Custom Field populated by info from a database or
something along those lines? I’d like to be able to define it as a
dropdown box that the user can pick an item from, but am not finding any
docs on how to go about this… figured I’d ask before going to read the
source. :slight_smile:

Thanks for any pointers!


| nate carlson | natecars@natecarlson.com | http://www.natecarlson.com |

depriving some poor village of its idiot since 1981

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That is a feature of RT 3.8. I will be looking to back-port it into 3.6.
Not sure how soon though…

Ah, great!

So is 3.8 the currenty ‘3.7-EXPERIMENTAL’ branch?

| nate carlson | natecars@natecarlson.com | http://www.natecarlson.com |
| depriving some poor village of its idiot since 1981 |

That is a feature of RT 3.8. I will be looking to back-port it into 3.6.
Not sure how soon though…

Ah, great!

So is 3.8 the currenty ‘3.7-EXPERIMENTAL’ branch?

Yes.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Todd Chapman
Sent: Thursday, May 18, 2006 1:23 PM
To: Nate Carlson
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Custom fields: pull info from a database?

That is a feature of RT 3.8. I will be looking to
back-port it into 3.6.

Not sure how soon though…

Ah, great!

So is 3.8 the currenty ‘3.7-EXPERIMENTAL’ branch?

Yes.

And if you backport it to 3.6, maybe I can backport it to 3.4 :slight_smile:

Eric Schultz
United Online

Is it possible to have a Custom Field populated by info from a database or
something along those lines? I’d like to be able to define it as a
dropdown box that the user can pick an item from, but am not finding any
docs on how to go about this… figured I’d ask before going to read the
source. :slight_smile:

Thanks for any pointers!


| nate carlson | natecars@natecarlson.com | http://www.natecarlson.com |

depriving some poor village of its idiot since 1981

If your just needing this for GUI support in 3.4, its pretty simple to do,

Is it possible to have a Custom Field populated by info from a database or
something along those lines? I’d like to be able to define it as a
dropdown box that the user can pick an item from, but am not finding any
docs on how to go about this… figured I’d ask before going to read the
source. :slight_smile:

Thanks for any pointers!


| nate carlson | natecars@natecarlson.com | http://www.natecarlson.com |

depriving some poor village of its idiot since 1981

If your just needing this for GUI support in 3.4, its pretty simple to do,

Even simpler in 3.6 with new callbacks, which could be
back-ported to 3.4.