Custom fields populated with usernames

RT Users
1

Hello all. I’m building a couple of applications around Request Tracker and in both it would be very useful to have custom field values synced to the user database such that I could select an RT user from a particular group of users and store that user association with the ticket. Has anybody done this or can anyone think of a nice way of doing this?

Thanks!
Tim Smith
tsmith at loc . gov
Office of Compliance

2

That is a feature of RT 3.8. If I get time I will be
back porting it to 3.6.

-ToddOn Tue, Jun 13, 2006 at 09:09:05AM -0400, Timothy Smith wrote:

Hello all. I’m building a couple of applications around Request Tracker and in both it would be very useful to have custom field values synced to the user database such that I could select an RT user from a particular group of users and store that user association with the ticket. Has anybody done this or can anyone think of a nice way of doing this?

Thanks!
Tim Smith
tsmith at loc . gov
Office of Compliance

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3

Todd Chapman todd@chaka.net 06/13/06 9:40 AM >>>
That is a feature of RT 3.8. If I get time I will be
back porting it to 3.6.

Thanks!
Unfortunately, I need this functionality within the next month. For this application, it probably won’t be too hideous to keep them in sync manually. I’d still be interested in hearing if and how people have done this in the past.

On a side note, I’ve started developing around 3.4.5. Is this a bad idea / will migrating to 3.6 now save me pain later?

Thanks,
Tim Smith
tsmith at loc . gov
Office of Compliance

4

Todd Chapman todd@chaka.net 06/13/06 9:40 AM >>>
That is a feature of RT 3.8. If I get time I will be
back porting it to 3.6.

Thanks!
Unfortunately, I need this functionality within the next month. For this application, it probably won’t be too hideous to keep them in sync manually. I’d still be interested in hearing if and how people have done this in the past.

You could write a Perl script that populates the CF once a day.

On a side note, I’ve started developing around 3.4.5. Is this a bad idea / will migrating to 3.6 now save me pain later?

Depends on what you are doing, but most stuff should transfer
over with little or no work.