Hi List!
I have lots of custom fields im my queues, and when I choose one queue
in query builder I have list of all custom fields assigned to this
queue. But even if query is built on custom fields values I don’t see
values of custom fields in results window, nor in exported excel file.
How can I get all fields both default and custom on results page and
excel file?
When building the search, once the queue is selected, look at Display Columns panel. The custom fields names should appear in the Add Columns: list. You will want to experiment with the Format: options and the order under Show Columns.
Jim-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bartosz Maciejewski
Sent: Monday, January 27, 2014 8:27 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Custom Fields on Excel Report
Hi List!
I have lots of custom fields im my queues, and when I choose one queue in query builder I have list of all custom fields assigned to this queue. But even if query is built on custom fields values I don’t see values of custom fields in results window, nor in exported excel file.
How can I get all fields both default and custom on results page and excel file?