Custom Fields Issue in RT 3.6.6

All,

I created a new custom field and unchecked the enable box to disable it and now I can not see the custom field in the UI.

Also, I don’t know if it is related to the above, but in the Ticket Search, I can no longer add custom fields to the display criteria.

Any ideas?

Thanks!
Jon

I’m not sure if it’s like 3.8.x but there’s a checkbox to include
disabled custom fields.

Curtis

Jonathan Jeppson wrote:

Thanks for the suggestion, Curtis … I see the checkbox for showing disabled for queues, but not one for custom fields.

I figured out why the custom fields weren’t showing up … it was something I noticed when I first started using RT … I didn’t have a queue selected. Once I selected a queue, the fields showed up.

Thanks!
Jon

Curtis Bruneau curtisb@vianet.ca 11/17/2008 10:48 >>>
I’m not sure if it’s like 3.8.x but there’s a checkbox to include
disabled custom fields.

Curtis

Jonathan Jeppson wrote: