Custom Fields in Update.html view

RT Users
1

Custom fields are displayed in Update.html (reached by clicking on Comment,
Reply, or Resolve). Are they supposed to be modifiable in that interface? I
don’t see anything in Update.html that would be saving their settings,
though I don’t recognize the form submission handling in Update.html.

I know the ticket status and owners are saved, but CFs dont’ seem to be.

Thanks,
Steve

2

Custom fields are displayed in Update.html (reached by clicking on
Comment, Reply, or Resolve). Are they supposed to be modifiable in
that interface? I don’t see anything in Update.html that would be
saving their settings, though I don’t recognize the form submission
handling in Update.html.

I know the ticket status and owners are saved, but CFs dont’ seem to
be.

Sounds like you have an incomplete local modification
RT only displays Transaction Custom Fields on that page,
not Ticket Custom Fields

-kevin