Custom Fields Grouping not show up on ticket creation page for unprivileged users

1

Hi,

I’ve tried using custom field grouping and it’s great, but on the ticket creation page for unprivileged users the grouping it’s not showing up (See my print screen ). Anyone have a solution for this ?

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Screen Shot 2018-07-13 at 14.48.03.png1213×605 64.2 KB

2

  1. You grant ‘SeeCustomField’ on it for Everyone or Unprivileged

  2. You grant ‘ModifyCustomField’ on it for Everyone or Unprivileged

3

I did grant those right for everyone and I still get the same result