Custom Fields Grouping not show up on ticket creation page for unprivileged users


#1

Hi,

I’ve tried using custom field grouping and it’s great, but on the ticket creation page for unprivileged users the grouping it’s not showing up (See my print screen ). Anyone have a solution for this ?


#2
  1. You grant ‘SeeCustomField’ on it for Everyone or Unprivileged

  2. You grant ‘ModifyCustomField’ on it for Everyone or Unprivileged