Custom Fields do not work in RT 3.0.5 Self Service

RT Users
1

Hi All,

It seems that custom fields do not work in RT 3.0.5 Self Service. Obviously
the custom fields per queue does not work either, and this seems to be a
bigger problem because the queue is only available during the creation of
the ticket and not before, therefore at the time of generating the ticket
custom fields, the selected queue is not yet known.

Are there any plans to correct these problems / add the functionality?

What is the procedure and documentation relating to standards of development
and having changes included into the standard RT?

Real

2

Hi All,

It seems that custom fields do not work in RT 3.0.5 Self Service. Obviously
the custom fields per queue does not work either, and this seems to be a
bigger problem because the queue is only available during the creation of
the ticket and not before, therefore at the time of generating the ticket
custom fields, the selected queue is not yet known.

Are there any plans to correct these problems / add the functionality?

Some, though no timeframe.

What is the procedure and documentation relating to standards of development
and having changes included into the standard RT?

RT::StyleGuide should be in recent releases. And we evaluate all patches
sent to rt-bugs@fsck.com

Best,
Jesse

Real

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