Hi,
I am having the devil of a job deleting values from Custom Fields. Sometimes it works and other times I can select the value to be deleted many, many times and it just won’t activate.
The custom field has been set up per the below:
[cid:image002.jpg@01CBCE9A.456D7D80]
And the values I am working with look like the below:
[cid:image003.jpg@01CBCE9A.456D7D80]
Is there a bug with this function or is there some trick to it? Looking forward to some insight if others have had this issue before.
Kind regards
Jo
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Hi Dennis,
Yes, I left the sort field all blank (or maybe 0 default). This means the sort is by alpha-name, not the sort field.
This is a list-of-values that will change regularly, I don’t want to be re-numbering up to 450 of sort values each time new ones are added and/or closing ones are deleted.
JoFrom: Dennis [mailto:daodennis@gmail.com]
Sent: Thursday, 17 February 2011 12:13 PM
To: Joanne Keown
Subject: Re: [rt-users] Custom Fields: Deleting Values
Are the sort values really both 0?
Oh, by the way - the version of RT is 3.8.7.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Thursday, 17 February 2011 12:17 PM
To: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields: Deleting Values
Importance: High
Hi Dennis,
Yes, I left the sort field all blank (or maybe 0 default). This means the sort is by alpha-name, not the sort field.
This is a list-of-values that will change regularly, I don’t want to be re-numbering up to 450 of sort values each time new ones are added and/or closing ones are deleted.
Jo
From: Dennis [mailto:daodennis@gmail.com]
Sent: Thursday, 17 February 2011 12:13 PM
To: Joanne Keown
Subject: Re: [rt-users] Custom Fields: Deleting Values
Are the sort values really both 0?
I am having the devil of a job deleting values from Custom Fields. Sometimes it works and
other times I can select the value to be deleted many, many times and it just won’t activate.
This sounds like a bug we fixed a while ago. 3.8.7 is over a year old
at this point, and we’ve certainly fixed a lot of things since then.
-kevin
Jo,
Can you list what rights you assigned to groups/Queues for those CF’s? We
have 3.8.7 and have not had this happen to us at all. You might find that
the rights to “AdminCustomField” are set one way for a group
(Config->CustomFIelds->Select->Group Rights) are different than for the
Queue where this is happening.
Anyway, just a thought.
Kenn
LBNLOn Thu, Feb 17, 2011 at 8:28 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote:
I am having the devil of a job deleting values from Custom Fields.
Sometimes it works and
other times I can select the value to be deleted many, many times and
it just won’t activate.
This sounds like a bug we fixed a while ago. 3.8.7 is over a year old
at this point, and we’ve certainly fixed a lot of things since then.
-kevin
The custom field has been set up per the below:
And the values I am working with look like the below:
Is there a bug with this function or is there some trick to it?
Looking forward to some
insight if others have had this issue before.
Kind regards
Jo
This email and any attachments are confidential and intended for use
by the addressee only.
If you are not the intended recipient, please delete it and destroy
any copies.
No part of this email may be reproduced, adapted or transmitted
without the written permission
of the owner of the copyright or other intellectual property in it.
COLORADO group does not accept liability for loss or damage caused by
this email, for example
by a computer virus or arising from data corruption, delay,
interruption, unauthorised access
or any other thing.