Hi,
I’ve created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue
And tried to put it in a scrip. No I’m unable to find a combination of
conditions to set, so the scrip is triggered when a ticket is created by
an incoming mail.
What do I have to set for:
Condition:
Action:
Template:
Stage:
And where to put the code:
Custom condition:
Custom action preparation code:
Custom action cleanup code:
Any hints?
TIA
MH
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschï¿œftsfï¿œhrer: Matthias Henze
Hi,
I’ve created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue
And tried to put it in a scrip. No I’m unable to find a combination of
conditions to set, so the scrip is triggered when a ticket is created by
an incoming mail.
What do I have to set for:
Condition:
Action:
Template:
Stage:
And where to put the code:
Custom condition:
Custom action preparation code:
Custom action cleanup code:
Any hints?
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants
http://requesttracker.wikia.com/wiki/OnWebCorrespond
TIA
MH
–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
Best regards, Ruslan.
Thanks, pointed me to the right direction.Am 24.02.2012 13:07, schrieb Ruslan Zakirov:
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants
http://requesttracker.wikia.com/wiki/OnWebCorrespond
TIA
MH
–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze