Hi,
I have a group of users asking if it’s possible to use custom fields
when they resolve a ticket so they can later work out basic statistics
from the database to see what type of problem is getting the greatest
number of resolutions in a particular queue.
Does anyone have any code which would allow them to do this or a work
around? The only other way I can think of doing it is have them type a
tag into the resolution message and use that to search on but that seems
pretty messy.
Thanks,
Nick
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