Custom fields and Query Builder

RT Users
1

Hi there;

I have 8 queues (out of 38) A, B etc etc of which I have 6 custom fields
Xy,Xz , etc … what I would like is to excute a search on these custom
fileds, at the moment for search output I am having to select :
A.Xy
A.Xz
B.Xy
B.Xz
etc etc
Is there a way that I can just select Xy,Xz. I do not wish to create these
custom fields globaly , (And I can’t upgrade to 3.4 for a while )??

RT version 3.2.3 , Search_builder 1.16, perl 5.8, mysql 4 on gentoo …

Roy

2

Hi there;

I have 8 queues (out of 38) A, B etc etc of which I have 6 custom fields
Xy,Xz , etc … what I would like is to excute a search on these custom
fileds, at the moment for search output I am having to select :
A.Xy
A.Xz
B.Xy
B.Xz
etc etc
Is there a way that I can just select Xy,Xz. I do not wish to create these
custom fields globaly , (And I can’t upgrade to 3.4 for a while )??

RT version 3.2.3 , Search_builder 1.16, perl 5.8, mysql 4 on gentoo …

Can’t you just use the Advanced area to do what you want? Also,
you should probably upgrade to RT 3.4 as there have been many
fixes and improvements in custom field searching.

-Todd