Custom field value upon creation In Approval process

RT Users
1

Hi,
The template activated when creating a new approval process is as follows:

===Create-Ticket: Stage-1
Depended-On-By: TOP
Queue: ECO_Approvals
Owner: Engineering
Type: approval
AdminCC: {
my $group_name = ‘ECO-Approvers-Engineering’;
my $groups = RT::Groups->new( $RT::SystemUser );

 $groups->LimitToUserDefinedGroups();
 $groups->Limit(
       'FIELD'    => 'Name',
       'OPERATOR' => '=',
       'VALUE'    => $group_name );
 $groups->First->Id;

}

What I would like to do is a add another line to set the value of a
custom field I created in the approval queue to be a certain value.

What line should I write in the template?

I’m Using version 3.4.5

Thanks a lot

Roy

2

Hi,
The template activated when creating a new approval process is as follows:

===Create-Ticket: Stage-1
Depended-On-By: TOP
Queue: ECO_Approvals
Owner: Engineering
Type: approval
AdminCC: {
my $group_name = ‘ECO-Approvers-Engineering’;
my $groups = RT::Groups->new( $RT::SystemUser );

 $groups->LimitToUserDefinedGroups();
 $groups->Limit(
       'FIELD'    => 'Name',
       'OPERATOR' => '=',
       'VALUE'    => $group_name );
 $groups->First->Id;

}

What I would like to do is a add another line to set the value of a
custom field I created in the approval queue to be a certain value.

What line should I write in the template?

I’m Using version 3.4.5

Thanks a lot

Roy