You can accomplish this using Scrips. I shared a few Scrips about a
week ago which we have implemented, one of which dealt with an OnResolve
condition and two “mandatory” CustomFields. Take a quick peek through
the list archives, if you can’t find it you can contact me directly.
[mailto:firstname.lastname@example.org] On Behalf Of Christian
Sent: Thursday, June 21, 2007 4:05 PM
Subject: Re: [rt-users] Custom Field value mandatory on resolve
Unfortunately Stan’s question from April is still unanswered. Is there
no way to make a custom field mandatory on resolve?
The origin question was:
Hello again to everyone!
I have read the threads and found lots of opinions on how to make
entering Custom Field value mandatory upon ticket creation.
I’m interested however in a different feature.
Most of our tickets are created after users send us an e-mail.
We want our support engineers to choose a value for a Custom Field “Type
of Request” before resolving the ticket.
Using standard RT interface I couldn’t implement such feature. Ticket
would get resolved even if Custom Field value is not defined (though I
put Mandatory validation for it).
Basically what I want is to disable ticket resolving unless a value for
Custom Field has been entered.
Anyone knows if this is possible without messing with RT core files?
PS: we’re using RT 3.6.1 btw
Sorry, I have no idea how to reply to the corresponding message in the
list - without having the message as an e-mail.
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