Custom Field tyeps: URL?

RT Users
1

Hi Everyone,

As far as I can tell, it isn’t possible to create a custom field that
contains clickable URLs to external (i.e. external to RT) web
sites/pages. When I create the custom field (e.g. enter one value), and
then paste the URL, it’s displayed as plain text, not as a link.

I haven’t been following the development of the next version of RT, so I
don’t know if this feature has been added. But, has anyone done this
for the current version? If not, where in the code should I start
looking to make my customizations? Ideally, I’d like to be able to
specify a name for the link and then the actual URL, since sometimes the
URL can be very long.

Thanks for any tips.

Regads,

Ranbir
Kanwar Ranbir Sandhu
Linux 2.6.16-1.2108_FC4 i686 GNU/Linux
14:16:03 up 1 day, 1:02, 3 users, load average: 0.28, 0.40, 0.42

2

Hi Everyone,

As far as I can tell, it isn’t possible to create a custom field that
contains clickable URLs to external (i.e. external to RT) web
sites/pages. When I create the custom field (e.g. enter one value), and
then paste the URL, it’s displayed as plain text, not as a link.

I haven’t been following the development of the next version of RT, so I
don’t know if this feature has been added. But, has anyone done this
for the current version? If not, where in the code should I start
looking to make my customizations? Ideally, I’d like to be able to
specify a name for the link and then the actual URL, since sometimes the
URL can be very long.

Thanks for any tips.

It’s in the next version. For the current version you
could customize ShowCustomField component.

-Todd

3

It’s in the next version.

Excellent!

For the current version you
could customize ShowCustomField component.

I think I’ll just wait for the next release. No point in duplicating
the effort, especially since I’ve been managing so far.

Thanks for replying.

Regards,

Ranbir

Kanwar Ranbir Sandhu
Linux 2.6.16-1.2108_FC4 i686 GNU/Linux
15:26:25 up 1 day, 2:12, 3 users, load average: 0.31, 0.08, 0.06