As far as I can tell, it isn’t possible to create a custom field that
contains clickable URLs to external (i.e. external to RT) web
sites/pages. When I create the custom field (e.g. enter one value), and
then paste the URL, it’s displayed as plain text, not as a link.
I haven’t been following the development of the next version of RT, so I
don’t know if this feature has been added. But, has anyone done this
for the current version? If not, where in the code should I start
looking to make my customizations? Ideally, I’d like to be able to
specify a name for the link and then the actual URL, since sometimes the
URL can be very long.
Thanks for any tips.
Kanwar Ranbir Sandhu
Linux 2.6.16-1.2108_FC4 i686 GNU/Linux
14:16:03 up 1 day, 1:02, 3 users, load average: 0.28, 0.40, 0.42