Custom Field Search?

Hello All,

Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?

Best Regards,
-Jesse

Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944


Jesse@bywatersolutions.com

Hey Jesse,On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto jesse@bywatersolutions.com wrote:

Hello All,

Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?

What is the context?

For instance:

I can see all CFs for groups by drilling down:

Admin -> Global -> Custom Fields -> Groups

-m

Hello Matt,

Sorry I should have added more content of what I was actually doing.

So I wanted to create a custom field that applies to a users group that
their a member of. Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding this
field.

I know that if I created this custom field and set to to apply for tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.

Thanks,
-Jesse

Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944


Jesse@bywatersolutions.comOn Tue, Apr 12, 2016 at 2:35 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

Hey Jesse,

On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto jesse@bywatersolutions.com wrote:

Hello All,

Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?

What is the context?

For instance:

I can see all CFs for groups by drilling down:

Admin -> Global -> Custom Fields -> Groups

-m

Hello Matt,

Sorry I should have added more content of what I was actually doing.

So I wanted to create a custom field that applies to a users group that
their a member of.

Are you trying to duplicate data that is already in RT, then?

Group membership is already stored in the database.

Once I’ve created this custom field I would like to be

able to search for this. Here is a screen shot of where I’m adding this
field.

Sure.

I know that if I created this custom field and set to to apply for tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.

Generally if you want to see what is in a group, you’d go to the Group
and click the Members link.

If you want to see what groups a user is in, you’d go to that user and
click memberships.

-m

I think the original poster has a similar question to one I’ve been pondering.

In my case, I have a custom field in the tickets that stores SLA information.
I would like to be able to query my tickets to see which tickets have a
particular SLA setting and are older than a certain age.

Can this be done in the query-by-example web interface?

I hope I haven’t hijacked your question. Please forgive me if I have.On Tuesday, April 12, 2016 01:59:17 PM Matt Zagrabelny wrote:

On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto jesse@bywatersolutions.com wrote:

Hello Matt,

Sorry I should have added more content of what I was actually doing.

So I wanted to create a custom field that applies to a users group that
their a member of.

Are you trying to duplicate data that is already in RT, then?

Group membership is already stored in the database.

Once I’ve created this custom field I would like to be

able to search for this. Here is a screen shot of where I’m adding this
field.

Sure.

I know that if I created this custom field and set to to apply for
tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.

Generally if you want to see what is in a group, you’d go to the Group
and click the Members link.

If you want to see what groups a user is in, you’d go to that user and
click memberships.

-m

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