Hello All,
Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?
Best Regards,
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
Hey Jesse,On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto jesse@bywatersolutions.com wrote:
Hello All,
Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?
What is the context?
For instance:
I can see all CFs for groups by drilling down:
Admin → Global → Custom Fields → Groups
-m
Hello Matt,
Sorry I should have added more content of what I was actually doing.
So I wanted to create a custom field that applies to a users group that
their a member of. Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding this
field.
I know that if I created this custom field and set to to apply for tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.
Thanks,
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
Jesse@bywatersolutions.comOn Tue, Apr 12, 2016 at 2:35 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:
Hey Jesse,
On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto jesse@bywatersolutions.com wrote:
Hello All,
Is there a way to Search for a “Custom Field” I’ve added to a ‘Group’?
What is the context?
For instance:
I can see all CFs for groups by drilling down:
Admin → Global → Custom Fields → Groups
-m
Hello Matt,
Sorry I should have added more content of what I was actually doing.
So I wanted to create a custom field that applies to a users group that
their a member of.
Are you trying to duplicate data that is already in RT, then?
Group membership is already stored in the database.
Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding this
field.
Sure.
I know that if I created this custom field and set to to apply for tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.
Generally if you want to see what is in a group, you’d go to the Group
and click the Members link.
If you want to see what groups a user is in, you’d go to that user and
click memberships.
-m
I think the original poster has a similar question to one I’ve been pondering.
In my case, I have a custom field in the tickets that stores SLA information.
I would like to be able to query my tickets to see which tickets have a
particular SLA setting and are older than a certain age.
Can this be done in the query-by-example web interface?
I hope I haven’t hijacked your question. Please forgive me if I have.On Tuesday, April 12, 2016 01:59:17 PM Matt Zagrabelny wrote:
On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto jesse@bywatersolutions.com wrote:
Hello Matt,
Sorry I should have added more content of what I was actually doing.
So I wanted to create a custom field that applies to a users group that
their a member of.Are you trying to duplicate data that is already in RT, then?
Group membership is already stored in the database.
Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding this
field.Sure.
I know that if I created this custom field and set to to apply for
tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.Generally if you want to see what is in a group, you’d go to the Group
and click the Members link.If you want to see what groups a user is in, you’d go to that user and
click memberships.-m
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