Custom field --> Results: error message

G’day,

When I create a new ticket in a queue that has a custom field called ‘state’,
and then I try and choose a value for that field and Save Changes, the Results
mesage is as follows:

Results

  • state Resolved changed to Incoming Cancelled
  • Custom field value Resolved could not be found for custom field state

No matter which of my five values I choose, I always get this message, where
"Custom field value $old_value could not be found…" is the second line.

What does this mean?

Thanks,

Jens

Jens Porup wrote:

G’day,

When I create a new ticket in a queue that has a custom field called ‘state’,
and then I try and choose a value for that field and Save Changes, the Results
mesage is as follows:

Results

  • state Resolved changed to Incoming Cancelled
  • Custom field value Resolved could not be found for custom field state
    I saw it too, but it doesn’t break anything and I just don’t pay
    attention on it :slight_smile: or may be it’s fixed in recent version.