Custom Field positioning/order

hi everyone!

i finally got RT up and running the way i want it to,
now i’m creating my queues and custom fields for each queues,
but i can’t help to wonder how i’m supposed to customize the
layout of these fields when they show up on ticket creation forms
or printed tickets?

i would certainly like to be able to group certain items together;
for example, contact name, address, phone number etc… all together,
other related info together in the same area, etc… you surely get
the idea. it appears to me like the only way to do this is to carefully
plan out exactly in which order you create the custom fields so that
they appear on the tickets in the order they were created?

this is almost impossible, there must be a more granular approach that
gives more control over this… :frowning:

i don’t want my service work order tickets to have customer name at the top,
then two unrelated fields, then customer address, then more unrelated fields,
then customer phone number… know what i mean?

i would like to be able to organize them in the same way the elements of the
drop-down select boxes can be organized by assigning them an order value.

please help!

thanks a lot ppl!

Gabriel Cadieux
Systems Engineer & IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
www.securetechnologies.ca

Dear Gabriel,

it appears to me like the only way to do this is to carefully
plan out exactly in which order you create the custom fields so that
they appear on the tickets in the order they were created?

I hope I understood you correctly. I am using RT 3.6.1 and I haven’t
seen a later version. But I guess there is not much difference.

Go to Configuration --> Queue --> Choose you Queue --> Ticket Custom
Fields where you can see all your “Selected Custom Fields”. Behind each
CustomField you can see “Move up” or “Move down” or both. With those you
can easily list them the way you like.

And to complete that. If you have a CustomField with defined values, you
can sort them by assigning numbers in the first box called “Sort”.
Lowest numbers will be shown first, highest Numbers last. If you do that
always leave some numbers inbetween, it might happen that you want to
assign another value later :slight_smile:

Hope that helps.

Violetta

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