Custom Field ordering Problem

RT Users
1

Hey all,

I’m having a problem with the ordering of custom fields on the “Create a new ticket” page, and I’m hoping someone can point me in the right direction.

The order in which the custom fields display on the ‘Create Ticket’ page bears no actual relationship to the ordering set with the web-based admin tools.

I verified the SortOrder directly in the DB, and this matches what I see on the admin config page.

I then did some digging in the source code and traced it to the /Ticket/Elements/EditCustomFields code and the ‘iterator’-like calls to the $CustomFields->Next function. Seeing that, I tried re-calling the OrderByCols function of the CustomFields collection in the %INIT block of the EditCustomFields like so:

$CustomFields->OrderByCols(

     { ALIAS => 'main',

       FIELD => 'SortOrder',

       ORDER => 'ASC' }

 );

Still no dice - the Next iterator is ignoring the SortOrder for no reason I can fathom, and trying to make a coherent layout is nigh impossible.

Has anyone else seen this, or can suggest a solution or workaround?

FWIW, I’m using RT 3.8.2.

Thanks in advance,

Jennifer Scales
Help Desk/Public Lab Coordinator
College Information Resources
Haverford College
jscales@haverford.edu
(610) 896-1373