Custom Field deletes after writing

I have a custom field for a ticket summary. The CF is a “Fill in one wiki
text area” and as my user submits text to the CF the ticket shows it writes
the CF and then deletes it in the same second.

Below is the error in the ticket…

Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09. added

Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09 . deleted

Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . added

Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . deleted

Thu Apr 02 18:54:32 2009 pparker - Example (text) 04/06/09 added

I added the () and / that were in the orginal text to show that it had
these.

Below are the group permissions for the CF and the queue the ticket resides
the group has full access.

Spiderman-Group

Current rights
ModifyCustomField
SeeCustomField

I noticed that the last one that added did not have a trailing ‘.’ to end
the sentence. This can’t be it can it? I should be able to end my sentence
right?

RT Version
RT v3.6.4;

Matt,

I'd be willing to bet ALOT of money, that your scrip uses a RT 

condition (On Create, On Resolve, etc) instead of a “user-defined” one
AND, the stage is “TransactionCreate”.

Kenn
LBNLOn 4/6/2009 10:06 AM, matt wells wrote:

I have a custom field for a ticket summary. The CF is a “Fill in one
wiki text area” and as my user submits text to the CF the ticket shows
it writes the CF and then deletes it in the same second.

Below is the error in the ticket…

Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09. added

Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09 . deleted

Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . added

Thu Apr 02 18:53:12 2009 pparker - Example (text) 04/06/09 . deleted

Thu Apr 02 18:54:32 2009 pparker - Example (text) 04/06/09 added

I added the () and / that were in the orginal text to show that it had
these.

Below are the group permissions for the CF and the queue the ticket
resides the group has full access.

Spiderman-Group

Current rights
ModifyCustomField
SeeCustomField

I noticed that the last one that added did not have a trailing ‘.’ to
end the sentence. This can’t be it can it? I should be able to end
my sentence right?

RT Version
RT v3.6.4;


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