Custom Field - Date time

All:

I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation for this custom field, so that the date and time are recorded in the proper format.

Thanks in advance for the response.

Deepika Bhatia
Sr. Manager
Prosum Technology Services

All:

I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation for this custom field, so that the date and time are recorded in the proper format.

Why not use the “Started” and “Completed” fields RT already has?

I need these fields for custom reporting purposes where the users can enter the date time and it not entered by the system at all. Also there are other business needs for which I need two other datetime custom fields also.

Deepika.From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Monday, November 12, 2007 4:46 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Date time

All:

I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation for this custom field, so that the date and time are recorded in the proper format.

Why not use the “Started” and “Completed” fields RT already has?

Thanks in advance for the response.

Deepika Bhatia
Sr. Manager
Prosum Technology Services


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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I’m running into this same problem. If a “ticket” happened earlier but it
wasn’t opened until an hour or two later we need to record when the actual
"ticket" happened. I haven’t had any luck with the regex for the custom
field, it appears to completely drop the entered date if it doesn’t match
instead of telling the user he/she entered it wrong.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Deepika
Bhatia
Sent: Monday, November 12, 2007 7:53 PM
To: Jesse Vincent
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Custom Field - Date time

I need these fields for custom reporting purposes where the users can enter
the date time and it not entered by the system at all. Also there are other
business needs for which I need two other datetime custom fields also.

Deepika.

From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Monday, November 12, 2007 4:46 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Date time

All:

I would like to create a custom field which can capture the date and time
the ticket was worked on, i.e the start datetime and end datetime. What
should be the validation for this custom field, so that the date and time
are recorded in the proper format.

Why not use the “Started” and “Completed” fields RT already has?

Thanks in advance for the response.

Deepika Bhatia
Sr. Manager
Prosum Technology Services


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll
take
up to 20 percent off the price. This sale won’t last long, so get in touch
today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch
today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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