I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in
the ui till I manually update table rt3
.ObjectCustomFields
with the
values(in seeing in the ui I mean on the ticket /ui It does appear on
the edit custom fields page under config). This is only occurring on my
production db. When I point my dev box at the production db I see the
same issue. I have given the user admin access to the db and it is
still failing. Nothing is in the rt logs other than debug messages from
External auth:
[Wed Mar 2 10:13:28 2011] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
th/autohandler/Auth:14)
. The rt siteconfig is set to debug and still I’m seeing nothing.
–Bernard.
Bernard,
A couple of questions:
- is this a GLOBAL CF? If not, it needs to be “Applied” to the Queues where
it should reside.
- Did you grant rights for this CF by Group or by Queue? It makes a
difference. I can create all the Global or Queue-level CF’s I want, but if I
don’t grant the rights to “see” it, no one will. The same applies for
modifying the CF.
Also, I would NEVER modify the Custom Field Tables (there are 4 of them)
manually unless you make sure you keep them “insync”. That also includes the
ACL table which maintains the rights to see & modify & admin these Custom
Fields. You could easily create a situation that will be bvery messy to
correct.
Kenn
LBNLOn Wed, Mar 2, 2011 at 2:20 AM, Bernard McCormack bmccormack@nextjump.comwrote:
I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in the
ui till I manually update table rt3
.ObjectCustomFields
with the
values(in seeing in the ui I mean on the ticket /ui It does appear on the
edit custom fields page under config). This is only occurring on my
production db. When I point my dev box at the production db I see the same
issue. I have given the user admin access to the db and it is still
failing. Nothing is in the rt logs other than debug messages from External
auth:
[Wed Mar 2 10:13:28 2011] [debug]: Reloading RT::User to work around a bug
in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
. The rt siteconfig is set to debug and still I’m seeing nothing.
–Bernard.
I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in the ui till I manually
update table rt3
.ObjectCustomFields
with the values(in seeing in the ui I mean on the
ticket /ui It does appear on the edit custom fields page under config). This is only
occurring on my production db. When I point my dev box at the production db I see the same
issue. I have given the user admin access to the db and it is still failing. Nothing is in
the rt logs other than debug messages from External auth:
A User custom field can be applied from Configuration → Global →
Custom Fields → Users after which it will show up on Configuration →
Users → pick a user in a Custom Fields box
-kevin