Custom field creation

I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in
the ui till I manually update table rt3.ObjectCustomFields with the
values(in seeing in the ui I mean on the ticket /ui It does appear on
the edit custom fields page under config). This is only occurring on my
production db. When I point my dev box at the production db I see the
same issue. I have given the user admin access to the db and it is
still failing. Nothing is in the rt logs other than debug messages from
External auth:

[Wed Mar 2 10:13:28 2011] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
th/autohandler/Auth:14)

. The rt siteconfig is set to debug and still I’m seeing nothing.

–Bernard.

Bernard,

A couple of questions:

  1. is this a GLOBAL CF? If not, it needs to be “Applied” to the Queues where
    it should reside.
  2. Did you grant rights for this CF by Group or by Queue? It makes a
    difference. I can create all the Global or Queue-level CF’s I want, but if I
    don’t grant the rights to “see” it, no one will. The same applies for
    modifying the CF.

Also, I would NEVER modify the Custom Field Tables (there are 4 of them)
manually unless you make sure you keep them “insync”. That also includes the
ACL table which maintains the rights to see & modify & admin these Custom
Fields. You could easily create a situation that will be bvery messy to
correct.

Kenn
LBNLOn Wed, Mar 2, 2011 at 2:20 AM, Bernard McCormack bmccormack@nextjump.comwrote:

I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in the
ui till I manually update table rt3.ObjectCustomFields with the
values(in seeing in the ui I mean on the ticket /ui It does appear on the
edit custom fields page under config). This is only occurring on my
production db. When I point my dev box at the production db I see the same
issue. I have given the user admin access to the db and it is still
failing. Nothing is in the rt logs other than debug messages from External
auth:

[Wed Mar 2 10:13:28 2011] [debug]: Reloading RT::User to work around a bug
in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)

. The rt siteconfig is set to debug and still I’m seeing nothing.

–Bernard.

I’m creating a new user custom field in rt 3.8.8 and I’m not seeing in the ui till I manually
update table rt3.ObjectCustomFields with the values(in seeing in the ui I mean on the
ticket /ui It does appear on the edit custom fields page under config). This is only
occurring on my production db. When I point my dev box at the production db I see the same
issue. I have given the user admin access to the db and it is still failing. Nothing is in
the rt logs other than debug messages from External auth:

A User custom field can be applied from Configuration -> Global ->
Custom Fields -> Users after which it will show up on Configuration ->
Users -> pick a user in a Custom Fields box

-kevin