Custom field applied to queue/ticket transaction

I am a newbie on rt. I did some search in the archived and couldn’t find
an answer and so decided to post.

We use the web interface to create ticket. We have multiple queues and
have created custom fields that “applies to” ticket.

I have tried to create a custom field and applied it to ticket
transaction but it does not show up on the web interface. I have read
the RT Essentials but it does not cover this either.

What is the meaning of custom field “applies to” queue/ticket
transaction and how to use it?

Jiten

I am a newbie on rt. I did some search in the archived and couldn’t
find an answer and so decided to post.

We use the web interface to create ticket. We have multiple queues
and have created custom fields that “applies to” ticket.

I have tried to create a custom field and applied it to ticket
transaction but it does not show up on the web interface. I have
read the RT Essentials but it does not cover this either.

What is the meaning of custom field “applies to” queue/ticket
transaction and how to use it?

It shows up on the Reply/Comment page if applied/permissioned
correctly.

-kevin

You see and set them on replies and comments. Dont forget to apply them to
a queue.

Ruslan from phone.19.04.2012 18:06 пользователь “Jiten Dedhia” jiten@cobite.com написал:

I am a newbie on rt. I did some search in the archived and couldn’t find
an answer and so decided to post.

We use the web interface to create ticket. We have multiple queues and
have created custom fields that “applies to” ticket.

I have tried to create a custom field and applied it to ticket transaction
but it does not show up on the web interface. I have read the RT Essentials
but it does not cover this either.

What is the meaning of custom field “applies to” queue/ticket transaction
and how to use it?

Jiten