Custom condition problem

RT Users
1

Hello all,

I’m trying to implement MuteResolve
(MuteResolve - Request Tracker Wiki) in my RT-3.8.4
installation but it doesn’t work for me.
Finally I cut my script just to:
{code}
return 0 unless ($self->TransactionObj->Type eq “Status” &&
$self->TransactionObj->NewValue eq “resolved”);

return 1;
{code}

When changing status of the ticket to open I don’t see any errors. But
if I resolve the ticket I always get this error in logs:
Sep 15 00:17:38 rt RT: Couldn’t load object RT::Transaction #0
(/var/www/rt.iptp.net/bin/…/lib/RT/Interface/Web.pm:1127)

What I’m doing wrong?

Condition: User Defined
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionBatch

Regards,
Sergey Kozhedub

2

Hi,

As far as I can see error is not related to the scrip. Error happens in
Web.pm.15.09.2010 2:50 пользователь “Sergey Kozhedub” sevk@maks.net написал:

Hello all,

I’m trying to implement MuteResolve (
http://wiki.bestpractical.com/view/MuteResolve) in my RT-3.8.4 installation
but it doesn’t work for me.
Finally I cut my script just to:
{code}
return 0 unless ($self->TransactionObj->Type eq “Status” &&
$self->TransactionObj->NewValue eq “resolved”);

return 1;
{code}

When changing status of the ticket to open I don’t see any errors. But if I
resolve the ticket I always get this error in logs:
Sep 15 00:17:38 rt RT: Couldn’t load object RT::Transaction #0 (/var/www/
rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127)

What I’m doing wrong?

Condition: User Defined
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionBatch

Regards,
Sergey Kozhedub

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Hi Ruslan,

This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm

The code is:
foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {

         my $Object = $args{'Object'}; 


         $Object = $class->new( $session{'CurrentUser'} ) 


             unless $Object && ref $Object eq $class; 





         $Object->Load( $id ) unless ($Object->id || 0) == $id; 


         unless ( $Object->id ) { 


             $RT::Logger->warning("Couldn't load object $class

#$id");

             next; 


         }

…

But I’m not familiar with RT internals to check it…

Regards,
Sergey KozhedubOn 09/15/2010 08:22 PM, Ruslan Zakirov wrote:

Hi,

As far as I can see error is not related to the scrip. Error happens in
Web.pm.

15.09.2010 2:50 пользователь “Sergey Kozhedub” <sevk@maks.net
mailto:sevk@maks.net> написал:

Hello all,

I’m trying to implement MuteResolve
(MuteResolve - Request Tracker Wiki) in my RT-3.8.4
installation but it doesn’t work for me.
Finally I cut my script just to:
{code}
return 0 unless ($self->TransactionObj->Type eq “Status” &&
$self->TransactionObj->NewValue eq “resolved”);

return 1;
{code}

When changing status of the ticket to open I don’t see any errors. But
if I resolve the ticket I always get this error in logs:
Sep 15 00:17:38 rt RT: Couldn’t load object RT::Transaction #0
(/var/www/rt.iptp.net/bin/…/lib/RT/Interface/Web.pm:1127
http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127)

What I’m doing wrong?

Condition: User Defined
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionBatch

Regards,
Sergey Kozhedub

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

4

Hi.

MuteResolve uses transaction custom fields which are kinda new in RT. Either
it’s a bug in 3.8.4 or permissions related bug. You should try it on 3.8.8.

Hi Ruslan,

This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm

The code is:
foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {

       my $Object = $args{'Object'};

       $Object = $class->new( $session{'CurrentUser'} )

           unless $Object && ref $Object eq $class;




       $Object->Load( $id ) unless ($Object->id || 0) == $id;

       unless ( $Object->id ) {

           $RT::Logger->warning("Couldn't load object $class #$id");
           next;

       }

…

But I’m not familiar with RT internals to check it…

Regards,
Sergey KozhedubOn 09/15/2010 08:22 PM, Ruslan Zakirov wrote:

Hi,

As far as I can see error is not related to the scrip. Error happens in
Web.pm.

15.09.2010 2:50 пользователь “Sergey Kozhedub” <sevk@maks.net
mailto:sevk@maks.net> написал:

Hello all,

I’m trying to implement MuteResolve
(http://wiki.bestpractical.com/view/M…
http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127)

What I’m doing wrong?

Condition: User Defined
Action: Notify Requestors
Template:…

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the m…

5

I’m testing this from user with SuperUser rights so this should not be
permissions related.

I’ll try to upgrade in the near future but have another idea:

Is it possible to distinguish between 2 resolve modes in custom condition?
One is when you click “resolve” in the ticket display
(https://rt/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=xxx)
and another when resolving from “Basics”
(https://rt/Ticket/Modify.html?id=xxx)

If yes I can use one of the modes as “mute”.

Thanks.

Regards,
Sergey KozhedubOn 09/16/2010 09:32 PM, Ruslan Zakirov wrote:

Hi.

MuteResolve uses transaction custom fields which are kinda new in RT.
Either it’s a bug in 3.8.4 or permissions related bug. You should try it
on 3.8.8.

16.09.2010 11:36 пользователь “Sergey Kozhedub” <sevk@maks.net
mailto:sevk@maks.net> написал:

Hi Ruslan,

This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm

The code is:
foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {

       my $Object = $args{'Object'};

       $Object = $class->new( $session{'CurrentUser'} )

           unless $Object && ref $Object eq $class;




       $Object->Load( $id ) unless ($Object->id || 0) == $id;

       unless ( $Object->id ) {

           $RT::Logger->warning("Couldn't load object $class #$id");
           next;

       }

…

But I’m not familiar with RT internals to check it…

Regards,
Sergey Kozhedub

On 09/15/2010 08:22 PM, Ruslan Zakirov wrote:

>
> Hi,
>
> As far as I can see error is not related to the scrip. Error
happens in
> Web.pm.
>

    >> 15.09.2010 2:50 пользователь "Sergey Kozhedub"
    <sevk@maks.net <mailto:sevk@maks.net>

    <mailto:sevk@maks.net <mailto:sevk@maks.net>>> написал:


    >>
    >> Hello all,
    >>
    >> I'm trying to implement MuteResolve
    >> (http://wiki.bestpractical.com/view/M...

    <http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127>)


    >>
    >> What I'm doing wrong?
    >>
    >> Condition: User Defined
    >> Action: Notify Requestors
    >> Template:...

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the m…

6

I’m testing this as user with SuperUser rights so this should not be
permissions related.

I’ll try to upgrade in the near future but have another idea:

Is it possible to distinguish between 2 resolve modes in custom condition?
One is when you click “resolve” in the ticket display
(https://rt/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=xxx)
and another when resolving from “Basics”
(https://rt/Ticket/Modify.html?id=xxx)

If yes I can use one of the modes as “mute”.

Thanks.

Regards,
Sergey KozhedubOn 09/16/2010 09:32 PM, Ruslan Zakirov wrote:

Hi.

MuteResolve uses transaction custom fields which are kinda new in RT.
Either it’s a bug in 3.8.4 or permissions related bug. You should try it
on 3.8.8.

16.09.2010 11:36 пользователь “Sergey Kozhedub” <sevk@maks.net
mailto:sevk@maks.net> написал:

Hi Ruslan,

This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm

The code is:
foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {

       my $Object = $args{'Object'};

       $Object = $class->new( $session{'CurrentUser'} )

           unless $Object && ref $Object eq $class;




       $Object->Load( $id ) unless ($Object->id || 0) == $id;

       unless ( $Object->id ) {

           $RT::Logger->warning("Couldn't load object $class #$id");
           next;

       }

…

But I’m not familiar with RT internals to check it…

Regards,
Sergey Kozhedub

On 09/15/2010 08:22 PM, Ruslan Zakirov wrote:

>
> Hi,
>
> As far as I can see error is not related to the scrip. Error
happens in
> Web.pm.
>

    >> 15.09.2010 2:50 пользователь "Sergey Kozhedub"
    <sevk@maks.net <mailto:sevk@maks.net>

    <mailto:sevk@maks.net <mailto:sevk@maks.net>>> написал:


    >>
    >> Hello all,
    >>
    >> I'm trying to implement MuteResolve
    >> (http://wiki.bestpractical.com/view/M...

    <http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127>)


    >>
    >> What I'm doing wrong?
    >>
    >> Condition: User Defined
    >> Action: Notify Requestors
    >> Template:...

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the m…