Is there an easy/approved way to add custom buttons or HTTP links to a
ticket entry screen? Preferably a way that will let me embed fields, or
at least the ticket ID, into them?
For example, we want to write a process that pushes data from RT into
another system, on command. I’d like a button/link on the ticket form
somewhere thay says “Push to external program”. Pushing that button or
clicking on that link would send an http request to a static address
with a parameter appended to the end of it containing the ticket ID.
That process would then do all of the pushing work.
Does my request make sense? What’s the easiest way to do this?
(As I wrote this, I realized that I may also be able to use the scrip
functionality to code some custom actions/events for this example, but
my company has come up with several things that they’d like custom
buttons or links for, not just the one I’ve described.)
Thanks,
Kevin
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