Custom action on tickets with dependencies

Hi all,

I have the following question:

We are using RT to monitor the status of tickets in different queues
that can be interrelated, which is represented by links in the depends
on/parent/etc. fields.

Say, I have ticket A in queue 1 that depends on ticket B in queue 2.

What we would like to achieve is that if someone changes the status of
ticket A from open to stalled (or anything else), a scrip (or anything
else that does this functionality) automatically changes the status of
ticket B as well.

>From what I have gathered so far about RT, this could be accomplished
with a custom action that runs on the OnStatusChange condition.

The question is, how can I refer to ticket B in the script?

Any help/ideas is greatly appreciated.

Thanks in advance.

Regards,

Robert

If you don’t get much of a response it is probably becuase
you are posting html-only e-mail messages. Lots of people
(like me) won’t bother to read or answer them.

-Todd

Oh. sorry. Thanks a lot for the info, Todd.

Well, to get back to the original question:

We are using RT to monitor the status of tickets in different queues
that can be interrelated, which is represented by links in the depends
on/parent/etc. fields.
Say, I have ticket A in queue 1 that depends on ticket B in queue 2.
What we would like to achieve is that if someone changes the status of
ticket A from open to stalled (or anything else), a scrip (or anything
else that does this functionality) automatically changes the status of
ticket B as well.

From what I have gathered so far about RT, this could be accomplished
with a custom action that runs on the OnStatusChange condition.

The question is, how can I refer to ticket B in the script?

Any help/ideas is greatly appreciated.

Thanks in advance.

Regards,

Robert

Todd Chapman wrote: