I have the following question:
We are using RT to monitor the status of tickets in different queues
that can be interrelated, which is represented by links in the depends
Say, I have ticket A in queue 1 that depends on ticket B in queue 2.
What we would like to achieve is that if someone changes the status of
ticket A from open to stalled (or anything else), a scrip (or anything
else that does this functionality) automatically changes the status of
ticket B as well.
>From what I have gathered so far about RT, this could be accomplished
with a custom action that runs on the OnStatusChange condition.
The question is, how can I refer to ticket B in the script?
Any help/ideas is greatly appreciated.
Thanks in advance.