Hi,
I would like to create a search finding all my requested tickets
without using my hard-coded email-adr.
Therefore, I overlayed Tickets.pm with Tickets_Local.pm, removing the “use …”
and adding one line of code like described in http://requesttracker.wikia.com/wiki/CurrentUserEmail.
/opt/rt4/local/lib/RT/Tickets_Local.pm:2978
+ $value = $self->CurrentUser->EmailAddress if $value eq '__CurrentUserEmail__';
Now, it’s possible execute a search-query like
Requestor.EmailAddress = ‘CurrentUserEmail’ AND Status = ‘open’
Question: Is there a way not to copy the whole Tickets.pm but just
the relevant code snippet using callbacks/overaying/…
I tried to just copy _parser() method - but perl cannot find
variables from the base class Tickets.pm like FIELD_METADATA or %dispatch …
Is there a smoother way to implement this feature?
regards
Danny
smime.p7s (2.23 KB)
I would like to create a search finding all my requested tickets
without using my hard-coded email-adr.
Does
Requestor = ‘CurrentUser’
not work?
Therefore, I overlayed Tickets.pm with Tickets_Local.pm, removing the “use …”
and adding one line of code like described in http://requesttracker.wikia.com/wiki/CurrentUserEmail.
I can’t see how that code has ever been useful. Page should probably
be deleted.
Question: Is there a way not to copy the whole Tickets.pm but just
the relevant code snippet using callbacks/overaying/…
I tried to just copy _parser() method - but perl cannot find
variables from the base class Tickets.pm like FIELD_METADATA or %dispatch …
I suspect you failed to add package RT::Tickets; to the top of your
Tickets_Local.pm (those variables are marked our so should be fine to
use).
-kevin
Hi Kevin,
Does
Requestor = ‘CurrentUser’
not work?
Oh - yes, this works!! I didn’t know about this “Requestor” keyword. Great! Thank!
I tried to just copy _parser() method - but perl cannot find
variables from the base class Tickets.pm like FIELD_METADATA or %dispatch …
I suspect you failed to add package RT::Tickets; to the top of your
Tickets_Local.pm (those variables are marked our so should be fine to
use).
I added “package RT::Tickets” - but doesn’t matter. I will use your suggested solution!
Thanks
Danny
smime.p7s (2.23 KB)