I am customizing the templates for the comments mails in a queue, I wanna
that in the email appears the name of the user logged in the RT that makes
the comment, I had tried this:
with no succes, all this become to that if I took a ticket there is a
owner value for that ticket:
But what happends if nobody takes the ticket , I need that the commends
come from somebody, but I could find the right value for that fields.
Best regards & TIA.