Current user mail and name

RT Users
1

Hello.

I am customizing the templates for the comments mails in a queue, I wanna
that in the email appears the name of the user logged in the RT that makes
the comment, I had tried this:

with no succes, all this become to that if I took a ticket there is a
owner value for that ticket:

Owner: {$Ticket->OwnerObj->Name}

But what happends if nobody takes the ticket , I need that the commends
come from somebody, but I could find the right value for that fields.

Best regards & TIA.

2

Hello.

I am customizing the templates for the comments mails in a queue, I wanna
that in the email appears the name of the user logged in the RT that makes
the comment, I had tried this:

From: {$TransactionObj->CurrentUser->Name}

with no succes, all this become to that if I took a ticket there is a
owner value for that ticket:

Owner: {$Ticket->OwnerObj->Name}

But what happends if nobody takes the ticket , I need that the commends
come from somebody, but I could find the right value for that fields.

I believe you want $TransactionObj->CreatorObj->Name.

Andy Harrison