Creator RealName not set


Any idea why the creator’s RealName is not set after a ticket is created
through the email gateway?
The scrip ‘OnCreate NotifyAllWatchers with template Correspondence’ sends a
notification whereby the ‘From’ header is created with this variable
substitution: “$friendly_name via RT <$replyto>”. $friendly_name is
constructed from the creator’s RealName which, in my case, appears to be
NULL. This results in an annoying ‘From’ header just saying ‘via RT’.
Any ideas?


Erwin (using RT 2.0.8_02)

 BlueDome BV                                        Tupolevlaan 47                           1119 NW Schiphol-Rijk

 Erwin Blekkenhorst                                 Tel +31 20 406 64 

Technical Director Fax +31 20 354 01
30 Cel +31 62 888 42 67