Hi,
Any idea why the creator’s RealName is not set after a ticket is created
through the email gateway?
The scrip ‘OnCreate NotifyAllWatchers with template Correspondence’ sends a
notification whereby the ‘From’ header is created with this variable
substitution: “$friendly_name via RT <$replyto>”. $friendly_name is
constructed from the creator’s RealName which, in my case, appears to be
NULL. This results in an annoying ‘From’ header just saying ‘via RT
my_customer@hisdomain.com’.
Any ideas?
TIA
Erwin (using RT 2.0.8_02)
BlueDome BV Tupolevlaan 47
http://www.bluedome.net/ 1119 NW Schiphol-Rijk
Erwin Blekkenhorst Tel +31 20 406 64
66
Technical Director Fax +31 20 354 01
30
erwin@bluedome.net Cel +31 62 888 42 67