Correct me and point me in the right direction if I’ve goon astray.
When I create a ticket for someone (on the phone, etc), I am the creator
(requestor) in mysql on searches, even when requestor field in RT
reflects the person with the problem.
Should I be creating the tickets differently?
I use mysql to search for DEAD tickets from the creator (requestor) and
this funks up the resulting query output.
QUESTION: How do other sites treat “closed” tickets? I really don’t
want to see them in the searches but I would like them to show up in the
listing of calls by this requestor (reminds you what you already worked
on with them). Changing the display?
mhershey.vcf (237 Bytes)