Creator field when creating tickets for someone else

Correct me and point me in the right direction if I’ve goon astray.

When I create a ticket for someone (on the phone, etc), I am the creator
(requestor) in mysql on searches, even when requestor field in RT
reflects the person with the problem.

Should I be creating the tickets differently?

I use mysql to search for DEAD tickets from the creator (requestor) and
this funks up the resulting query output.

QUESTION: How do other sites treat “closed” tickets? I really don’t
want to see them in the searches but I would like them to show up in the
listing of calls by this requestor (reminds you what you already worked
on with them). Changing the display?

Aloha,
Michele

mhershey.vcf (237 Bytes)