Creating Ticket sets Status to Open

RT Users
1

Anybody know how to make new tickets automatically set Status to Open on
creation of ticket? Is there a callback or extension that can do this?

Thanks,

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

2

Anybody know how to make new tickets automatically set Status to Open on creation of ticket?
Is there a callback or extension that can do this?

Sounds like a simple scrip, you already have all the actions and
conditions you need available in the scrip admin ui.

-kevin