Creating New User via web UI errors out (3.8.6)

My RT install is presently configured to authenticate against RT’s mysql
database, and two LDAP (AD, really) sources. I’m trying to create an
account via the web U/I with the intention of adding a new user whose
credentials are hosted in RT’s mysql DB. I figured out I had a bad mapping
for RT Attributes to Fields. I fixed that, but the new user creation
process seems to fail because RT::ExternalAuth can’t find the user. That
seems odd, since I’m creating a user, so how can it exist yet?


Here’s the error logs from apache’s error.log (anonymized).

[Thu Feb 18 20:31:18 2010] [critical]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo Nothing to look-up
[Thu Feb 18 20:31:18 2010] [info]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key:
Name Value: userFOO No User Found in External Database!
[Thu Feb 18 20:31:18 2010] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country:
, Disabled: 0, EmailAddress:, EmailEncoding: ,
ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: ,
HomePhone: , Lang: en, MobilePhone: , Name: foobar, NickName: Foo,
Organization: , PagerPhone: , Privileged: 1, RealName: Foo Bar, Signature: ,
State: , WebEncoding: , WorkPhone: , Zip:

Thanks in advance,