Creating new user password

After I create a new user and set the password, I get the following message:

Please enter your current password. Password has not been set

I need help resolving this problem so my helpdesk staff can start using RT.

thanks,

After I create a new user and set the password, I get the following message:

Please enter your current password. Password has not been set

I need help resolving this problem so my helpdesk staff can start using RT.

thanks,

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Just do what the message say:
enter YOUR password!

Which rt version do you use?
I am using 3.8.8

I have tried using “password” as my current password after creating the user and when I am trying to change the password, it gives me the same message:

“Please enter your current password. Password has not been set”

When I try to login using the current password, it does not allow me to login neither.

Remember, I am not talking about user root in this case.
I am refferring to another superUser that I am creating.

Thanks-----Original Message-----
From: Bjoern Schulz bjoern.schulz@desy.de
To: borngunners borngunners@aol.com
Sent: Thu, May 20, 2010 12:41 pm
Subject: Re: [rt-users] creating new user password

Hi!
Which rt version do you use?
in 3.8.8 the initial password is "password"
best,
björn
Am 20.05.2010 18:35, schrieb borngunners@aol.com:
After I create a new user and set the password, I get the following message:
Please enter your current password. Password has not been set
I need help resolving this problem so my helpdesk staff can start using RT.
thanks,

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Hi,
Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case “password” so use the password from your logged in user!

TorstenVon: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Gesendet: Thu May 20 22:33:39 2010
Betreff: Re: [rt-users] creating new user password

Which rt version do you use?
I am using 3.8.8

I have tried using “password” as my current password after creating the user and when I am trying to change the password, it gives me the same message:

“Please enter your current password. Password has not been set”

When I try to login using the current password, it does not allow me to login neither.

Remember, I am not talking about user root in this case.
I am refferring to another superUser that I am creating.

Thanks

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

From: Bjoern Schulz bjoern.schulz@desy.de
To: borngunners borngunners@aol.com
Sent: Thu, May 20, 2010 12:41 pm
Subject: Re: [rt-users] creating new user password

Hi!

Which rt version do you use?

in 3.8.8 the initial password is “password”

best,
bjoern

Thanks Torsten…That resolved my problem. I had changed the root password from the original password to something else, but your solution works for me…-----Original Message-----
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.brumm@Kuehne-Nagel.com
To: borngunners borngunners@aol.com; RT-Users RT-Users@lists.bestpractical.com
Sent: Fri, May 21, 2010 2:23 am
Subject: AW: Re: [rt-users] creating new user password

Hi,
Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case “password” so use the password from your logged in user!

Torsten

Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Gesendet: Thu May 20 22:33:39 2010
Betreff: Re: [rt-users] creating new user password

Which rt version do you use?
I am using 3.8.8

I have tried using “password” as my current password after creating the user and when I am trying to change the password, it gives me the same message:

“Please enter your current password. Password has not been set”

When I try to login using the current password, it does not allow me to login neither.

Remember, I am not talking about user root in this case.
I am refferring to another superUser that I am creating.

Thanks

-----Original Message-----
From: Bjoern Schulz bjoern.schulz@desy.de
To: borngunners borngunners@aol.com
Sent: Thu, May 20, 2010 12:41 pm
Subject: Re: [rt-users] creating new user password

Hi!
Which rt version do you use?
in 3.8.8 the initial password is "password"
best,
björn
Am 20.05.2010 18:35, schrieb borngunners@aol.com:
After I create a new user and set the password, I get the following message:
Please enter your current password. Password has not been set
I need help resolving this problem so my helpdesk staff can start using RT.
thanks,

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne