I just installed Request Tracker 3.0.2. I had some problems that I found
the solution searching at the mailing list archive.
Now I have two problems that I could not find any help in the archives:
When I send an email to rt@domain, I receive Undelivered Mail Return
to Sender: unknown user: "rt"
To install and configured I followed the docs from the web site.
I can create a ticket using the web interface, but when I reply to
the requester, the email is not sent. The /var/log/message output is:
Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can’t locate object method
"output_prefix" via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
[/opt/rt3/lib/RT/Interface/Web.pm:285]
[/opt/rt3/share/html/Ticket/Display.html:70]
[/opt/rt3/share/html/Ticket/Create.html:242]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
This output is repeated 5 times with different number for died in the
first line (e.g. …RT: Script X died. -…)
I’m using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
mysql 3.23.56
Like everyone else who’s reported this problem this week, the solution
is to back down to a non-alpha version of MIME::Tools.On Wed, Jun 11, 2003 at 11:29:55PM -0300, Augusto Castelan Carlson wrote:
Hi!
I just installed Request Tracker 3.0.2. I had some problems that I found
the solution searching at the mailing list archive.
Now I have two problems that I could not find any help in the archives:
When I send an email to rt@domain, I receive Undelivered Mail Return
to Sender: unknown user: “rt”
To install and configured I followed the docs from the web site.
I can create a ticket using the web interface, but when I reply to
the requester, the email is not sent. The /var/log/message output is:
Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can’t locate object method
“output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
[/opt/rt3/lib/RT/Interface/Web.pm:285]
[/opt/rt3/share/html/Ticket/Display.html:70]
[/opt/rt3/share/html/Ticket/Create.html:242]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
This output is repeated 5 times with different number for died in the
first line (e.g. …RT: Script X died. -…)
I’m using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
mysql 3.23.56
Are you using sendmail? If so, you need to create a symbolic link to
rt-mailgate in your /etc/smrsh directory (sendmail only executes
commands that are in this directory). Otherwise, the line in your
/etc/aliases file is not executed when you send an email to ‘rt’.
That will fix your undeliverable problem. Let me know how it goes. I am
stuck at this point. The mail is delivered, but not stored in RT!
Cheers,
David.On Wednesday, Jun 11, 2003, at 22:29 US/Eastern, Augusto Castelan Carlson wrote:
Hi!
I just installed Request Tracker 3.0.2. I had some problems that I
found
the solution searching at the mailing list archive.
Now I have two problems that I could not find any help in the archives:
When I send an email to rt@domain, I receive Undelivered Mail
Return
to Sender: unknown user: “rt”
To install and configured I followed the docs from the web site.
I can create a ticket using the web interface, but when I reply
to
the requester, the email is not sent. The /var/log/message output is:
Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can’t locate object
method
“output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
[/opt/rt3/lib/RT/Interface/Web.pm:285]
[/opt/rt3/share/html/Ticket/Display.html:70]
[/opt/rt3/share/html/Ticket/Create.html:242]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
This output is repeated 5 times with different number for died in the
first line (e.g. …RT: Script X died. -…)
I’m using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
mysql 3.23.56
I continue receiving Undelivered Mail Return to Sender: unknown user:
“rt” when I try to create a ticket by email.
When I create a ticket using the web interface, the requestors receive
the auto reply mail, but some errors occurs at /var/log/messages:
(creating a ticket)
Jun 12 10:30:25 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br#4/20 - Scrip 2
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br sent To:
carlson@npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br#4/20 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue ‘General’ by
root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)
(replying a ticket)
Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn’t
prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
Jun 12 10:40:49 balantidium RT: rt-3.0.2-5-26.17.4432555077109@pop-sc.rnp.br#5/26 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:40:51 balantidium RT: rt-3.0.2-5-26.17.4432555077109@pop-sc.rnp.br No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
My alias at /etc/aliases:
rt: “|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.domain/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment
–url http://rt.domain/”
I continue receiving Undelivered Mail Return to Sender: unknown user:
“rt” when I try to create a ticket by email.
Did you run “newaliases” after editing /etc/aliases?
Jun 12 10:30:25 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br#4/20 - Scrip 2
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br sent To:
carlson@npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br#4/20 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue ‘General’ by
root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)
(replying a ticket)
Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn’t
prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
Jun 12 10:40:49 balantidium RT: rt-3.0.2-5-26.17.4432555077109@pop-sc.rnp.br#5/26 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:40:51 balantidium RT: rt-3.0.2-5-26.17.4432555077109@pop-sc.rnp.br No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
There’s no errors there, just diagnostics.
Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
Did you run “newaliases” after editing /etc/aliases?
Yes.
Did you edit the right aliases file, then? Your problem
is that sendmail can’t find that alias.
There’s no errors there, just diagnostics.
But this means something?
It means there are no errors.
Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
I continue receiving Undelivered Mail Return to Sender: unknown user:
“rt” when I try to create a ticket by email.
When I create a ticket using the web interface, the requestors receive
the auto reply mail, but some errors occurs at /var/log/messages:
(creating a ticket)
Jun 12 10:30:25 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br#4/20 - Scrip 2
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.8.31483196071126@pop-sc.rnp.br sent To:
carlson@npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br#4/20 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: rt-3.0.2-4-20.16.2297305693522@pop-sc.rnp.br No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue ‘General’ by
root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)
My alias at /etc/aliases:
rt: “|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.domain/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment
–url http://rt.domain/”
Thank you!
Augusto
Like everyone else who’s reported this problem this week, the solution
is to back down to a non-alpha version of MIME::Tools.
Just to add some fuel, which may be unrelated but seems strangely similar:
running RT 2.0.15 with qmail. When I started, it was taking jobs through
mailgate without a problem. Then at some point it just stopped working.
I don’t remember what I could have done to cause that.
Anyway, after much investigation, I worked out that qmail was refusing to
use any global aliases ( /var/qmail/aliases/.qmail-* … eg. .qmail-rt )
I have run qmail for years, and cannot work out why it’s misbehaving; checked
permissions, ownerships, config files etc.
I have made it work in a very dodgy manner, haven’t fixed the real problem.
Perhaps someone here can suggest something, or perhaps it might be intersting
data for someone else’s problem.