Create scrip that executes when a transaction for that Custom Field occurs.
In that scrip, set up an array that has a Queue Id to correspond to each
value option in the Custom Field. Then create a ticket in that Queue.
LBNLOn Thu, Nov 4, 2010 at 7:27 AM, Kris Germann email@example.com wrote:
Here’s where I got my info from, but some clarification would be nice:
On 11/03/2010 09:12 PM, Kris Germann wrote:
I have a few questions that I hope you can answer,
I have created a custom field labelled ‘Send to:’, where there is a drop
down list naming several queues.
What I’m wondering is when I select a queue from the custom field (Send
To:) and update the ticket, if it could then create a child ticket in the
queue selected with the content that current reply / comment.
Let me know if you need more clarification,