Creating child tickets from custom field

RT Users
1

Evening everyone,

I have a few questions that I hope you can answer,

I have created a custom field labelled ‘Send to:’, where there is a drop
down list naming several queues.

What I’m wondering is when I select a queue from the custom field (Send
the queue selected with the content that current reply / comment.

Let me know if you need more clarification,

Kris

2

Here’s where I got my info from, but some clarification would be nice:

http://wiki.bestpractical.com/view/WorkFlow

KrisOn 11/03/2010 09:12 PM, Kris Germann wrote:

Evening everyone,

I have a few questions that I hope you can answer,

I have created a custom field labelled ‘Send to:’, where there is a
drop down list naming several queues.

What I’m wondering is when I select a queue from the custom field
(Send To:) and update the ticket, if it could then create a child
ticket in the queue selected with the content that current reply /
comment.

Let me know if you need more clarification,

Kris

3

Kris,

Create scrip that executes when a transaction for that Custom Field occurs.
In that scrip, set up an array that has a Queue Id to correspond to each
value option in the Custom Field. Then create a ticket in that Queue.

Kenn
LBNLOn Thu, Nov 4, 2010 at 7:27 AM, Kris Germann kris_germann@295.ca wrote:

Here’s where I got my info from, but some clarification would be nice:

WorkFlow - Request Tracker Wiki

Kris

On 11/03/2010 09:12 PM, Kris Germann wrote:

Evening everyone,

I have a few questions that I hope you can answer,

I have created a custom field labelled ‘Send to:’, where there is a drop
down list naming several queues.

What I’m wondering is when I select a queue from the custom field (Send
To:) and update the ticket, if it could then create a child ticket in the
queue selected with the content that current reply / comment.

Let me know if you need more clarification,

Kris