Creating Child ticket in other queue

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.

I have done some further reading and found that in order for this to work I
have to create a scrip that looks at the CF value and based on that value ,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?

I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.

Any help would be greatly appreciated

Kyle

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …

just use the following extension:

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/

Hi,

Have you seen:

http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/RT/Extension/SpawnLinkedTicketInQueue.pmOn Tue, May 24, 2011 at 4:31 PM, Kyle Thomas kyle@avalontel.com wrote:

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.

I have done some further reading and found that in order for this to work I
have to create a scrip that looks at the CF value and based on that value ,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?

I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.

Any help would be greatly appreciated

Kyle

Best regards, Ruslan.

Thanks

Kyle ThomasFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, May 24, 2011 8:57 AM
To: Kyle Thomas
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

Hi,

Have you seen:

http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/R
T/Extension/SpawnLinkedTicketInQueue.pm

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom
field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.

I have done some further reading and found that in order for this to work
I
have to create a scrip that looks at the CF value and based on that value
,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?

I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.

Any help would be greatly appreciated

Kyle

Best regards, Ruslan.

How do I apply it … I am really new to RT

Kyle ThomasFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Tuesday, May 24, 2011 8:53 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …

just use the following extension:

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/

How do I apply it … I am really new to RT

Start with the README file

http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.05/README

Ok its installed and received no errors on installation but yet I don’t see
extra controls under the links block. I can of course create another ticket
but only within the same queue again

I am running 4.0.0

Links http://dev-rt.avalontel.com/Ticket/ModifyLinks.html?id=47

Depends
<http://dev-rt.avalontel.com/Search/Results.html?Query=DependedOnBy%20%3D%20
47> on : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Depen
dsOn-new=47> )

Depended
http://dev-rt.avalontel.com/Search/Results.html?Query=DependsOn%20%3D%2047
on by : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-D
ependsOn=47> )

Parents
http://dev-rt.avalontel.com/Search/Results.html?Query=HasMember%20%3D%2047
: (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Membe
rOf-new=47> )

Children
http://dev-rt.avalontel.com/Search/Results.html?Query=MemberOf%20%3D%2047
: (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-M
emberOf=47> )

Refers
<http://dev-rt.avalontel.com/Search/Results.html?Query=ReferredToBy%20%3D%20
47> to : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Refer
sTo-new=47> )

Referred
http://dev-rt.avalontel.com/Search/Results.html?Query=RefersTo%20%3D%2047
to by : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-R
efersTo=50%2047> )

KyleFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, May 24, 2011 10:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

How do I apply it … I am really new to RT

Start with the README file

http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.0
5/README

-----Original Message-----

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel

Lacour

Sent: Tuesday, May 24, 2011 8:53 AM

To: rt-users@lists.bestpractical.com

Subject: Re: [rt-users] Creating Child ticket in other queue

Ok I have searched extensively about how to create a child ticket in a

different queue then the parent and I have found that …

just use the following extension:

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/

Disregard

Got this working

Thanks for your help!

Kyle ThomasFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kyle Thomas
Sent: Tuesday, May 24, 2011 12:11 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

Ok its installed and received no errors on installation but yet I don’t see
extra controls under the links block. I can of course create another ticket
but only within the same queue again

I am running 4.0.0

Links http://dev-rt.avalontel.com/Ticket/ModifyLinks.html?id=47

Depends
<http://dev-rt.avalontel.com/Search/Results.html?Query=DependedOnBy%20%3D%20
47> on : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Depen
dsOn-new=47> )

Depended
http://dev-rt.avalontel.com/Search/Results.html?Query=DependsOn%20%3D%2047
on by : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-D
ependsOn=47> )

Parents
http://dev-rt.avalontel.com/Search/Results.html?Query=HasMember%20%3D%2047
: (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Membe
rOf-new=47> )

Children
http://dev-rt.avalontel.com/Search/Results.html?Query=MemberOf%20%3D%2047
: (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-M
emberOf=47> )

Refers
<http://dev-rt.avalontel.com/Search/Results.html?Query=ReferredToBy%20%3D%20
47> to : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&Refer
sTo-new=47> )

Referred
http://dev-rt.avalontel.com/Search/Results.html?Query=RefersTo%20%3D%2047
to by : (Create
<http://dev-rt.avalontel.com/Ticket/Create.html?Queue=4&CloneTicket=47&new-R
efersTo=50%2047> )

Kyle

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, May 24, 2011 10:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

How do I apply it … I am really new to RT

Start with the README file

http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.0
5/README

-----Original Message-----

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel

Lacour

Sent: Tuesday, May 24, 2011 8:53 AM

To: rt-users@lists.bestpractical.com

Subject: Re: [rt-users] Creating Child ticket in other queue

Ok I have searched extensively about how to create a child ticket in a

different queue then the parent and I have found that …

just use the following extension:

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/

Kevin,

Any chance this extension will be part of the RT 4.0 suite?

Kenn
LBNLOn Tue, May 24, 2011 at 7:18 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, May 24, 2011 at 09:01:11AM -0400, Kyle Thomas wrote:

How do I apply it … I am really new to RT

Start with the README file

http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.05/README

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Tuesday, May 24, 2011 8:53 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

On Tue, May 24, 2011 at 08:31:37AM -0400, Kyle Thomas wrote:

Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …

just use the following extension:

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/