Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.
I have done some further reading and found that in order for this to work I
have to create a scrip that looks at the CF value and based on that value ,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?
I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.
Any help would be greatly appreciated
Kyle
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …
just use the following extension:
Hi,
Have you seen:
http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/RT/Extension/SpawnLinkedTicketInQueue.pmOn Tue, May 24, 2011 at 4:31 PM, Kyle Thomas kyle@avalontel.com wrote:
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.
I have done some further reading and found that in order for this to work I
have to create a scrip that looks at the CF value and based on that value ,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?
I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.
Any help would be greatly appreciated
Kyle
Best regards, Ruslan.
Thanks
Kyle ThomasFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, May 24, 2011 8:57 AM
To: Kyle Thomas
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue
Hi,
Have you seen:
http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/R
T/Extension/SpawnLinkedTicketInQueue.pm
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom
field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.
I have done some further reading and found that in order for this to work
I
have to create a scrip that looks at the CF value and based on that value
,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?
I am running 4.0.0 is this something that is already in 4.0 and I am just
missing something.
Any help would be greatly appreciated
Kyle
Best regards, Ruslan.
How do I apply it … I am really new to RT
Kyle ThomasFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Tuesday, May 24, 2011 8:53 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …
just use the following extension:
Kevin,
Any chance this extension will be part of the RT 4.0 suite?
Kenn
LBNLOn Tue, May 24, 2011 at 7:18 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, May 24, 2011 at 09:01:11AM -0400, Kyle Thomas wrote:
How do I apply it … I am really new to RT
Start with the README file
http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.05/README
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Tuesday, May 24, 2011 8:53 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue
On Tue, May 24, 2011 at 08:31:37AM -0400, Kyle Thomas wrote:
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that …
just use the following extension:
RT-Extension-SpawnLinkedTicketInQueue-1.01 - quickly spawn linked tickets in different queues - metacpan.org