Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called “Child Queue” and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom field showing up when I create a child ticket , and I choose the
queue which I want to open the child ticket in, but it still creates it in
the original queue.
I have done some further reading and found that in order for this to work I
have to create a scrip that looks at the CF value and based on that value ,
changes the Queue to the value set in that CF. Can someone give me an
example of how that scrip would look?
I am running 4.0.0 is this something that is already in 4.0 and I am just
Any help would be greatly appreciated