Creating Child/Parent tickets with content (text) from original ticket

Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.

Thanks

Miroslav
View this message in context: http://old.nabble.com/Creating-Child-Parent-tickets-with-content-(text)-from-original-ticket-tp27874745p27874745.html

Search at bps github for cloneticketwithcontent, this is what you are looking for!

----- Originalnachricht -----Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri Mar 12 14:55:06 2010
Betreff: [rt-users] Creating Child/Parent tickets with content (text) from original ticket

Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.

Thanks

Miroslav
View this message in context: http://old.nabble.com/Creating-Child-Parent-tickets-with-content-(text)-from-original-ticket-tp27874745p27874745.html

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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I could not find anything using the Search box. You do not happen
to have the actual URL?

Cheers,
KenOn Fri, Mar 12, 2010 at 06:45:34PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

Search at bps github for cloneticketwithcontent, this is what you are looking for!

----- Originalnachricht -----
Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri Mar 12 14:55:06 2010
Betreff: [rt-users] Creating Child/Parent tickets with content (text) from original ticket

Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.

Thanks

Miroslav

View this message in context: http://old.nabble.com/Creating-Child-Parent-tickets-with-content-(text)-from-original-ticket-tp27874745p27874745.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett??, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne


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Okay, I found it under rt-extension-cloneticket-withdata. Thank you
for the hint.

Cheers,
KenOn Fri, Mar 12, 2010 at 12:12:02PM -0600, Kenneth Marshall wrote:

I could not find anything using the Search box. You do not happen
to have the actual URL?

Cheers,
Ken

On Fri, Mar 12, 2010 at 06:45:34PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

Search at bps github for cloneticketwithcontent, this is what you are looking for!

----- Originalnachricht -----
Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri Mar 12 14:55:06 2010
Betreff: [rt-users] Creating Child/Parent tickets with content (text) from original ticket

Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.

Thanks

Miroslav

View this message in context: http://old.nabble.com/Creating-Child-Parent-tickets-with-content-(text)-from-original-ticket-tp27874745p27874745.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett??, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne


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Washington DC, USA - Oct 25 & 26

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Buy a copy at http://rtbook.bestpractical.com

Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.

You’d need to modify either the Create links in ShowLinks or the
CloneTicketObject code in Ticket/Create.html to include the
information you want

-kevin