Search at bps github for cloneticketwithcontent, this is what you are looking for!
----- Originalnachricht -----Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri Mar 12 14:55:06 2010
Betreff: [rt-users] Creating Child/Parent tickets with content (text) from original ticket
Hello
We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket.
Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket.
Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ?
The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket.
Thanks
Miroslav
View this message in context: http://old.nabble.com/Creating-Child-Parent-tickets-with-content-(text)-from-original-ticket-tp27874745p27874745.html
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