Creating a ticket with RT::Ticket->Create

When I’m creating a ticket with RT::Ticket api, how do I set the text that
goes into the box that says "“Describe the Issue below”? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using

my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($tik->id);

foreach my $type (qw(Create Comment Correspond)) {
$attachments->Limit( ALIAS => $attachments->TransactionAlias,
FIELD => ‘Type’,
OPERATOR => ‘=’,
VALUE => $type,
ENTRYAGGREGATOR => ‘OR’,
CASESENSITIVE => 1
);
}

I tried adding it with $ticket->_CreateNote, but then I end up with two
“The RT System itself - Ticket created” records.

http://www.linkedin.com/in/paultomblin

Create takes content as MIME::Entity object. Steal examples from Comment
and/or MakeMimeEntity functions.

Ruslan from phone.24.04.2012 22:42 пользователь “Paul Tomblin” ptomblin@xcski.com написал:

When I’m creating a ticket with RT::Ticket api, how do I set the text that
goes into the box that says "“Describe the Issue below”? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using

my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($tik->id);

foreach my $type (qw(Create Comment Correspond)) {
$attachments->Limit( ALIAS => $attachments->TransactionAlias,
FIELD => ‘Type’,
OPERATOR => ‘=’,
VALUE => $type,
ENTRYAGGREGATOR => ‘OR’,
CASESENSITIVE => 1
);
}

I tried adding it with $ticket->_CreateNote, but then I end up with two
“The RT System itself - Ticket created” records.


http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Thanks. Found the code in RT/Interface/Web and adapted it like so:

Get the Master Ticket’s creation text

my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($ticket->id);
$attachments->Limit( ALIAS => $attachments->TransactionAlias,
FIELD => ‘Type’,
OPERATOR => ‘=’,
VALUE => ‘Create’,
ENTRYAGGREGATOR => ‘OR’,
CASESENSITIVE => 1
);

my $mimeObj;

while (my $att = $attachments->Next) {
$mimeObj = MIME::Entity->build(
Type => ‘multipart/mixed’,
‘Message-Id’ => RT::Interface::email::GenMessageId,
Subject => $att->Subject
);
$mimeObj->attach(
Type => $att->ContentType,
Charset => ‘UTF-8’,
Data => $att->Content);
$mimeObj->make_singlepart;
}

Thanks.On Wed, Apr 25, 2012 at 1:45 AM, Ruslan Zakirov ruslan.zakirov@gmail.comwrote:

Create takes content as MIME::Entity object. Steal examples from Comment
and/or MakeMimeEntity functions.

Ruslan from phone.
24.04.2012 22:42 пользователь “Paul Tomblin” ptomblin@xcski.com написал:

When I’m creating a ticket with RT::Ticket api, how do I set the text that

goes into the box that says "“Describe the Issue below”? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using

my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($tik->id);

foreach my $type (qw(Create Comment Correspond)) {
$attachments->Limit( ALIAS => $attachments->TransactionAlias,
FIELD => ‘Type’,
OPERATOR => ‘=’,
VALUE => $type,
ENTRYAGGREGATOR => ‘OR’,
CASESENSITIVE => 1
);
}

I tried adding it with $ticket->_CreateNote, but then I end up with two
“The RT System itself - Ticket created” records.


http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin