Is there anyway to determine whether a ticket was opened by a logged in
user on behalf of someone else and have that notated in the template
output?
For example, I login and select “New ticket in… support”. In the
“Create a new ticket” screen that comes up I modify the requestor to be
the username assigned to a customer. I’d like the top of the
Correspondence output to say something to the effect of:
(Ticket created by jrichard on behalf of )
-jr
Josh Richards <jrichard@{ digitalwest.net, geekresearch.com, cubicle.net }>
Digital West Networks, Inc. - “Making Internet Business Better”
San Luis Obispo, CA - URL:http://www.digitalwest.net/ - ASN 14589