Sorry I dont think I was clear the first time.
Here is the scenario:
I want to send a mail to a client from a email client such as outlook
This outgoing mail needs to be recorded in the ticketing system and a copy
then sent out to the client.
Is this possible?
Sure it is.
If you always need to send the mail to the same client for tickets in a
particular queue, just add that client to CC on that queue.
If you need to choose the client on a ticket basis, I suggest installing
the enhanced mailgate (wiki -> Contributions -> University of Oslo’s RT
Page) and setting the Cc for the ticket being created via the
Of course the implicit first part is that you send the email to RT,
which creates a ticket and sends the new ticket text to whomever you
tell it vi Cc and respective Scrip (it’s a default one).
Jan 'Bulb' Hudec <email@example.com>
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